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Job Details
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
Why Join Us?
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.
We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.
The Senior Manager sets and drives the team’s business strategy and people strategy, ensuring high performance, strong stakeholder relationships, and a culture of continuous improvement and collaboration.
In this role, you will:
People Leadership & Team Development
Lead, coach, and support a team of account managers, creating an environment of high engagement, accountability, and performance.
Recognize staff potential and guide employees in developing skills by recommending appropriate training, stretch assignments, and sources of information.
Create an environment for team effectiveness, where individual strengths are known and leveraged, and learning is shared to build collective capacity.
Act as an effective leadership coach, capable of developing strong leaders and managing diverse teams.
Seek and facilitate mentorship opportunities for direct reports, both within and outside the team.
Obtain and allocate the resources needed (tools, budgets, support functions) to enable individuals and the team to reach their goals.
Prioritize team morale and productivity, regularly recognizing and celebrating team and individual accomplishments.
Attract, select, and retain diverse, high-caliber talent, helping to build a strong leadership and succession bench.
- Manage performance rigorously, including identifying top talent, supporting their growth, and taking timely, appropriate action on underperformance.
Demonstrate strong informal leadership, influencing upwards, across, and beyond direct reporting lines to drive outcomes with cross-functional teams.
Build and maintain effective working relationships with internal stakeholders (e.g., Sales, Product, Operations, Finance, Marketing) and external partners.
Promote collaboration among team members and stakeholders; encourage others to cooperate, coordinate efforts, and align on shared goals.
- Represent the team and customer voice in cross-functional forums, ensuring business priorities and customer needs are well understood and addressed.
- Navigate and manage ambiguity, aligning stakeholders around clear decisions, trade-offs, and next steps.
Customer & Account Strategy
Utilize deep knowledge of the customer to understand stated and unstated needs, measuring the performance of solutions against those needs.
Develop strategies to meet the long-term needs of key customers.
Serve as a subject matter expert in complex offerings, guiding others to find solutions to meet complex and unique customer requirements and ensure retention.
Identify key buyers, decision makers, and influencers across customer organizations and develop/nurture strategic, multi-level account relationships.
Create and drive opportunities (e.g., business reviews, progress meetings, exploratory sessions) to grow accounts and expand business opportunities.
- Lead and coach the team through objection handling, complex negotiations, and commercial discussions to achieve balanced, win–win outcomes.
Commercial & Analytical Excellence
Own the financial performance (growth, profitability, retention) of a defined book of business within a superregion, ensuring delivery of targets.
Use strong analytical skills and structured problem-solving to diagnose issues, identify opportunities, and recommend data-driven actions.
Understand market segments, territorial influences, and customer demands to identify key opportunities and risks.
Use industry and analytical knowledge to develop a holistic point of view, including competitor insights, macro trends, and internal/external impacts.
Understand competitor products, services, and marketing strategies, and translate these insights into differentiated positioning and actions.
Create plans to distribute, manage, and optimize global or strategic accounts, using strategic industry knowledge to meet customer needs and drive growth.
- Balance and make decisive, well-reasoned decisions, clearly articulating rationale and impacts to relevant stakeholders.
Share domain and industry knowledge across cross-functional teams, enabling better decision-making and joint execution.
Drive broad and meaningful partnerships across the business and externally, cultivating a culture focused on an aligned strategy and shared outcomes.
Lead teams to consensus, focusing objectively on business value and customer impact.
- Champion a culture of continuous improvement, experimentation, and learning, both within the team and in cross-functional work.
Experience & Qualifications:
• Education:
Bachelor’s or Master’s degree, or equivalent experience.
• Relevant Experience (guidelines when coupled with education):
8+ years of relevant experience with a Bachelor’s degree; or
6+ years of relevant experience with a Master’s degree.
• People Management Experience:
3+ years of direct people management experience, including hiring, coaching, and performance management.
Experience building teams from scratch, including defining roles/levels, setting expectations, and establishing operating rhythms.
• Functional / Technical Skills:
Proven effective leadership coach, capable of developing strong leaders and managing diverse, distributed teams.
Excellent analytical skills; able to interpret complex data sets and translate insights into clear actions.
Impactful communicator and influencer, comfortable presenting to senior stakeholders and leading complex conversations.
Additional Desired Skills & Competencies
Structured problem solver with high analytical rigor and strong strategic thinking.
- Able to work independently and manage ambiguity, making progress with incomplete information.
Strong sense of urgency and intellectual curiosity, continuously seeking to understand root causes and new opportunities.
Excellent interpersonal skills, with the ability to work effectively with multiple internal and external stakeholders at different levels.
- Demonstrated ability in performance management, including identifying top talent, developing them, and taking timely action with non-performing team members.
Accommodation requests
If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.
We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.
Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
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Why Expedia Group? Expedia Group, Inc. brands power travel for everyone, everywhere through our global platform. Driven by the core belief that... Read more