Reporting to the Head of Business Execution & Strategic Initiatives, the Talent, Expense & Productivity Lead plays a pivotal role in shaping the operational foundation and human capital strategy for the U.S. Consumer Cards (USCC) Marketing organization. The Business Execution team is the strategic engine driving the operational excellence and sustained success of the USS Marketing Organization. This role will drive critical initiatives across talent, financial stewardship and productivity.

Responsibilities:

• Strategically manage marketing and operating expenses, budget optimization
• Enable high-impact and cross collaboration initiatives translating strategic vision into actionable plans and tangible results
• Drive administrative, operational, reporting and quality improvements through partnership with internal teams
• Champion and drive innovative employee engagement strategies to cultivate an exceptional corporate culture and reinforce Citi as a premier workplace
• Drive initiatives focused on talent transformation and vendor management to unlock long-term returns, enhance cost efficiency and boost organizational productivity
• Manage financial control by applying a comprehensive understanding of the department Profit & Loss (P&L), including appropriate accruals, client allocations, the impact of capitalization, recovery and fixed price contracts in order to improve operational efficiency and productivity
• Responsible for all cross product technology, regulatory and administrative duties in conjunction with the team, including financial, staffing, quality, risk and regulatory matters
• Execute vendor management activities, including ensuring legal requirements are met and coordinating contract negotiation and processing
• Provide oversight of the Business Critical Milestone Reporting process and other reporting processes to ensure quality, efficiency and accuracy
• Ensure headcount is accurate, real estate is inventoried and planned, and onboarding and termination of resources are managed
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Recommended Qualifications:

• 10+ years of experience in financial services
• Experience working in global and complex settings with multiple stakeholders
• Knowledge of the financial services industry and technology, including Profit & Loss (P&L), accruals, client allocations, capitalization, recovery and fixed price contracts
• Proven ability to work in a team of diverse skill sets and cultures
• Proven ability to work in high-pressure, time-sensitive environments
• Consistently demonstrate clear and concise written and verbal communication

Education:

• Bachelor's degree/University degree or equivalent experience
• Master's degree preferred

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Job Family Group:

Business Strategy, Management & Administration

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Job Family:

Business Execution & Administration

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Time Type:

Full time

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Primary Location:

New York New York United States

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Primary Location Full Time Salary Range:

$176,720.00 - $265,080.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Jan 23, 2026

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

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