Our Deloitte Enterprise Performance team is at the forefront of enterprise technology, working across finance, supply chain, and IT operations to deliver holistic performance improvement and digital transformation. Join our team of strategic advisers and architects, differentiated by our industry depth to collaborate with leading solution providers and leverage your experience in strategy, process design, technology enablement, and operational services to enable heart-of-the-business solutions.

Work You'll Do

As a US Delivery Center Senior Solution Specialist on the team, you will:

• Lead design and implementation of ServiceNow HR Service Delivery (HRSD) case management to improve case tracking, task management, communications, and approvals aligned to HR policy and governance.
• Define and configure HR request intake (portal experience, forms, and required data capture) and ensure routing/approvals are enforced via workflow.
• Establish priority-based Service Level Agreements (SLAs), operational reporting/metrics, and continuous improvement routines to drive transparency and performance management.
• Partner with HR stakeholders to redesign core HR service processes and implement a modern HR service delivery model supported by HRSD.
• Drive technical delivery activities (solution design, configuration oversight, release planning, testing coordination, cutover readiness, and early-life support) to ensure a stable, scalable HRSD capability.
• Coordinate with adjacent teams (e.g., HR operations, contact center, payroll/benefits vendors where applicable) to ensure end-to-end case resolution and a consistent employee experience.

The Team

Deloitte's Government & Public Services (GPS) practice - our people, ideas, technology and outcomes - is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Our ServiceNow offering designs, implements, and delivers strategies and technologies to increase the efficient and value delivery by the enterprise IT function.

This opportunity sits within our Deloitte US Delivery Center model, which is dedicated to driving impactful business services. It leverages Deloitte's scale and talent, as well as a center delivery model to provide high-quality, cost-effective service with standardized processes and procedures to service businesses across Deloitte.

The Deloitte US Delivery Center has a small-business feel with a big-business impact. With the resources of Deloitte and a community feel, the delivery center model provides high-quality services to our clients. USDC professionals work out of one of our specific delivery center locations, and each location presents dynamic career opportunities for professionals to focus on their work with nominal travel requirements.

Qualifications

Required:

• Bachelor's degree
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
• 12+ years of experience in ServiceNow development or solution design
• 10+ years of experience delivering ServiceNow implementations
• Certified as a ServiceNow Certified Implementation Specialist
• Delivery Center Location & Travel Requirements:
• Hybrid Work Model: Operate under a hybrid system requiring residence within a commutable distance to one of the US Delivery Center locations (Gilbert, Lake Mary, or Mechanicsburg) or Geo-Hub locations (Atlanta, Charlotte, Dallas, Houston, and Philadelphia)
• Co-location Expectation: Spend up to 30% of working time co-located at an assigned office for orchestrated opportunities, including projects, practice sessions, training, and Moments That Matter at a Deloitte Delivery Center location, Geo-Hub location, approved site, or project location
• Travel Requirement: Maximum of 10% overnight travel for client or project purposes
• Relocation Requirement: If relocation is necessary, complete the move within 12 weeks from the start date to reside within a commutable distance

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