Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management, and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices. As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethics. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.

Technology works as a strategic partner with Morgan Stanley business units and the world's leading technology companies to redefine how we do business in ever more global, complex, and dynamic financial markets. Morgan Stanley's sizeable investment in technology results in quantitative trading systems, cutting-edge modeling and simulation software, comprehensive risk and security systems, and robust client-relationship capabilities, plus the worldwide infrastructure that forms the backbone of these systems and tools. Our insights, our applications and infrastructure give a competitive edge to clients' businesses—and to our own.

The Network Administrator is responsible for monitoring, troubleshooting, maintenance, and level 1 & 2 problem resolution activities of large WAN and LAN environments.  Cisco & Palo Alto hardware is utilized in our fast-paced and challenging operational environment. No administration of Windows/Linux systems is involved – this role is strictly networking focused and requires in-depth knowledge of network support technologies, tools, and operational procedures.  This position’s primary emphasis is problem identification, alerting, troubleshooting, and incident resolution. 

Network Operations (NetOps) coordinates with development, engineering, and other Technical Operations (TechOps) teams to support the environment and implement network configuration changes including config scripting for new access connectivity through WANs, LANs, and firewalls.  NetOps maintains network environments in multiple geographically distinct data centers and dozens of globally dispersed enterprise locations.  The team focuses on activities specific to monitoring, reporting, tech hygiene (reboots/code upgrades) and adheres to very strict configuration standards. This position requires excellent verbal and written communication skills required to relay information to management, adjacent support teams, and downstream customer groups. The ability to create concise documentation of issues, compile statistics and related data, as well as build reports on network performance is required. 
 

*This Day Shift position operates 5 days a week during typical Market hours

• Flexibility may be required for approximately 3-4 weeks of training: Monday- Friday from 8AM – 4PM

Candidate must possess 5+ years of demonstrable experience in the following areas:

• A firm understanding of Layer 2 and Layer 3 troubleshooting and incident resolution methods

• Network monitoring and Incident ticketing system experience (Remedy, ServiceNow, etc.)

• Experience maintaining, upgrading, and configuring Cisco routing/switching hardware required

• WAN administration of point-to-point, dark fiber, and MPLS circuits (with BGP/OSPF routing)

• Excellent communication skills required including written correspondence and vocal notification

• Hands-on experience working in an enterprise operations environment or 24x7x365 NOC

• Excellent interpersonal skills and the ability to multitask and work well under pressure required

• Understanding of network management tools, monitoring applications, and packet capture technologies is required

• Strong understanding of change management processes, business unit engagement methodologies, and project lifecycle management

• Candidate must demonstrate initiative, reliability, self-motivation, and possess a strong sense of urgency to be considered

• BS degree in either Computer Science (or similar discipline) or equivalent work experience

• CCNA preferred

Nice to haves:

• 3-5 years of experience with network monitoring and troubleshooting methodologies

• 5+ years of experience supporting networks in a fast-paced 24x7 NOC environment 

• 5+ years of experience with Cisco, FortiGate, and/or Palo Alto firewall administration is preferred

• Previous Financial Services support experience preferred

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years.  Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices​ into your browser.

Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).