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Job Details
Job Requisition ID #
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Role Overview
The Manager, Renewals AMER (hub-based/hybrid) leads and develops a team of Digital Renewals Sales Representatives (DSRs) responsible for managing high-volume, transactional, digitally-led customer renewals. This role is accountable for driving consistent quota attainment, renewal rate performance, forecast accuracy, and operational excellence across a scaled, inside sales motion.
The AMER Renewals Manager is expected to lead the team in-office, providing hands-on coaching, real-time deal and activity support, and close performance management to maximize customer retention and recurring revenue. This is a people-first leadership role requiring strong digital sales acumen, operational rigor, and the ability to motivate, develop, and hold teams accountable in a fast-paced renewals environment.
**This role is expected to be in the hub 3 days per week.**
Key Responsibilities
People Leadership & In-Office Team Management
Lead, coach, and manage one or more in-office teams of Digital Renewals Sales Representatives (DSRs) to achieve and exceed renewal quotas and performance targets.
Maintain a strong, consistent in-office leadership presence to drive collaboration, accountability, and real-time coaching.
Set clear expectations for digital sales behaviors, activity standards, productivity, and customer engagement quality.
Conduct regular 1:1s, team meetings, call reviews, and live coaching sessions focused on digital selling effectiveness.
Oversee onboarding, ramp, and continuous skill development for DSRs, including objection handling, value articulation, and renewal execution.
Proactively address performance gaps through structured coaching plans, documented feedback, and clear improvement milestones.
Digital Renewals Strategy & Execution
Own execution of digital, high-velocity renewal motions across assigned customer segments.
Drive disciplined account prioritization, workflow management, and daily execution aligned to renewal calendars.
Identify and mitigate renewal risk through early signal monitoring and targeted intervention.
Ensure consistent adoption of digital sales tools, CRM workflows, playbooks, and renewal best practices.
Reinforce repeatable, scalable renewal motions that balance efficiency with customer experience.
Forecasting, Pipeline & Operational Excellence
Own forecast accuracy and pipeline discipline for the digital renewals team.
Monitor leading indicators such as activity levels, coverage ratios, renewal timing, and risk flags.
Drive operational excellence in high-volume renewal workflows, continuously identifying and removing friction.
Leverage data, dashboards, and reporting to inform performance management, staffing needs, and execution priorities.
Cross-Functional Collaboration
Partner with Sales Leadership to align digital renewals execution with broader GTM priorities.
Collaborate closely with Customer Success to surface health insights and proactively manage renewal risk.
Work with Marketing to support digital campaigns, renewal reminders, and scaled customer communications.
Provide feedback to Operations, Enablement, and Product teams based on insights from the digital renewals motion.
Required Qualifications
5+ years of experience in inside sales, digital sales, renewals, or customer lifecycle roles, preferably within a B2B SaaS or technology environment.
2+ years of people management experience, leading digital or inside sales teams.
Proven track record of leading high-volume sales teams to achieve or exceed quota and renewal targets.
Strong experience managing forecasts, pipelines, activity metrics, and performance dashboards.
Demonstrated ability to coach digital sales behaviors, productivity, objection handling, and value-based renewal conversations.
Experience operating in fast-paced, transactional, metrics-driven sales environments.
Ability and willingness to manage and coach teams in-office on a regular basis.
Preferred Qualifications
7+ years of experience in digital sales, renewals, or subscription-based customer lifecycle roles.
3+ years of experience managing digital or inside sales teams.
Experience leading Digital Sales Representatives (DSRs) in scaled, high-velocity environments.
Familiarity with subscription renewals, usage-based licensing, or recurring revenue models.
Strong analytical capability with hands-on experience using CRM platforms, forecasting tools, and performance dashboards.
Experience driving operational improvements, productivity gains, or execution consistency within digital sales organizations.
RS27
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About Autodesk
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We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Sales Careers
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales
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We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
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