Delivery Customer Success Manager Job Description:

Are you a skilled and experienced Customer Success Manager looking for your next move?

This role will involve overseeing and coordinating end-to-end operational delivery across their customer delivery journey (quote to collect), collaborating with account managers on overall account health and growth within established guidelines.

The Customer Success Manager plays a key role in the customer experience by acting as a single point of contact for the customer.

The successful candidate will assist in identifying up-sell/cross-sell and renewal opportunities to pass onto relevant Sales and Services team. This position also requires a basic level of licence knowledge and ability to handle most unique situations. May seek advice to shape decisions on complex issues.

Key Responsibilities:

• Oversees and coordinates end-to-end delivery across their customer delivery journey (quote to collect) in alignment with the

Delivery team.

• Supports the Account Managers in Sales by collaborating with them on the overall account health and growth.

• Acts as the single point of contact for account manager and customer, supporting their day-by-day delivery and overseeing

customer experience

• Coordinates with the relevant Licensing Specialists to provide licence knowledge and support during the sales process.