About Citi:

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

The Role:

We are seeking a mid-level Data Management & Governance Analyst to serve as a subject matter expert for our Credit Card Pricing and Analytics data domain. This role is pivotal as our team transitions from a focus on consent order remediation to proactively embedding robust data governance policies and procedures into our core business operations. The successful candidate will ensure our data assets comply with the Citi Data Governance Policy (CDGP) and will be instrumental in promoting data as a strategic asset. This position requires a dynamic individual who can partner with business and technology teams to navigate complexity and drive the cultural shift towards a more data-driven organization.

Responsibilities

• Perform hands-on data profiling and analysis to ensure a deep understanding of the data under governance.
• Partner with business and technology stakeholders to embed data governance policies and procedures into daily operations and use cases.
• Lead the identification, definition, and management of changes to Critical Data Elements (CDEs).
• Evaluate, document, and maintain data lineage to ensure a clear understanding of data origins, transformations, and consumption.
• Drive the development, implementation, and continuous monitoring of data quality rules to ensure data integrity.
• Manage the full lifecycle of data concern remediation, including identifying root causes, dispositioning issues, and monitoring fixes for data defects.
• Define and maintain the boundary for the data domain, including all contributing applications, business lines, and user tools.
• Align and integrate key data capabilities, including metadata repositories, data dictionaries, and business process maps with data and system process flows.
• Provide clear and concise status updates on issues, risks, and solutions to management and data teams to drive decision-making.
• Monitor metrics and key performance indicators associated with data quality, controls, and overall data governance effectiveness.
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation by driving compliance with applicable laws, rules, and regulations.

Qualifications

• 5+ years of combined experience in the banking and financial services industry, with a focus on data governance, data management, or information technology.
• Experience supporting analytics or pricing teams in the Credit Card Pricing and Analytics domain is preferred.
• Strong, hands-on experience with data profiling and data analysis.
• Proven experience with data management processes and tools, including data quality monitoring, process mapping, and data lineage toolsets.
• Strong knowledge of structured and unstructured databases, data modeling, and modern data management methodologies.
• A comprehensive understanding of data governance principles, policies, regulatory requirements (e.g., consent orders), and industry information affecting the business environment.
• Demonstrated ability to manage relationships and provide advisory services in a complex, highly matrixed organization
• Excellent presentation skills, along with strong business and technical writing and verbal communication skills.
• Experience with credit card products, pricing terms, or financial analytics is highly beneficial
• Understanding of AI governance concepts (e.g., AI Risk Classification, Bias/Fairness, Model Risk, Explainability) is a plus.

Education

• Bachelor's/University degree required or equivalent experience
• Master's degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Data Governance

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Job Family:

Data Governance Foundation

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Time Type:

Full time

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Primary Location:

Jacksonville Florida United States

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Primary Location Full Time Salary Range:

$113,840.00 - $170,760.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Constructive Debate, Data Governance, Data Management, Data Quality, Internal Controls, Management Reporting, Policy and Procedure, Program Management, Risk Controls and Monitors, Risk Management.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Mar 27, 2026

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.