Onsite Support Analyst

Do you enjoy hands-on technical support and solving issues directly with users?

Are you comfortable working onsite, configuring equipment, and providing personalized support to VIP users?

Do you thrive in environments where service quality, responsiveness, and coordination are key?

If so, this could be the role for you.

We are seeking an Onsite Support Analyst to provide face-to-face technical support to end users. This role focuses on diagnosing and resolving hardware and software incidents, maintaining IT equipment, and ensuring seamless onsite user experience across different locations.

• Diagnose and resolve hardware and software incidents onsite.

• Perform preventive and corrective maintenance on IT equipment.

• Configure devices and peripherals.

• Provide specialized support to VIP users.

• Attend requests related to videoconferencing rooms and meeting spaces.

• Register, track, and close tickets using the ITSM tool (Aranda).

• Coordinate with other support levels to ensure timely resolution.

• Perform data backups and image restorations.

• Install and configure software and hardware.

• Support users across different locations, as required by the operation.