Core Responsibilities :

• Lead complex client onboardings and implementations with multiple dependencies or regulatory constraints. 
• Act as trusted advisor on how clients can best leverage the platform and APIs to meet requirements. 
• Lead advanced platform and API demos, including deep dives into capabilities, patterns, and limitations. 
• Guide resolution of complex client issues, escalations, and ambiguous problems. 
• Own delivery governance, onboarding strategy, and escalation management. 
• Define and improve onboarding and delivery standards, playbooks, and ways of working. 
• Partner with Product, Engineering, and Customer Success to improve onboarding experience and platform adoption. 

Typical Deliverables :

• End-to-end onboarding and implementation delivery ownership for medium and high complexity  
• Platform and API demo materials tailored to client use cases 
• Requirements-to-platform mapping and documented solution approaches 
• RAID logs, status reports, and decision records 
• Go-live readiness assessments and handover packages 
• Reusable onboarding playbooks, patterns, and best practices 
• Escalation and risk mitigation plans for critical clients 
• Operational metrics and improvement roadmaps 

Success Measures :

• Consistent success of complex onboarding engagements with strong governance. 
• High confidence and trust from senior client stakeholders. 
• Reduced onboarding variance through standards and reusable approaches. 
• Effective resolution of high-impact client issues and escalations. 
• For Senior Managers: strong team capability, succession readiness, and delivery stability. 
• Experience operating across regions, clients, or regulated environments. 
• Demonstrated people leadership and team development experience (for Senior Manager track). 

This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice. ​

Basic Qualifications:

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications:

• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• Bachelor’s degree or equivalent experience.
• Typically 8+ years’ experience leading complex delivery, onboarding, or implementation engagements.
• Proven ability to influence senior stakeholders and lead through ambiguity.
• Deep experience with API-driven or platform-based solutions.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.