Our Deloitte Enterprise Performance team is at the forefront of enterprise technology, working across finance, supply chain, and IT operations to deliver holistic performance improvement and digital transformation. Join our team of strategic advisers and architects, differentiated by our industry depth to collaborate with leading solution providers and leverage your experience in strategy, process design, technology enablement, and operational services to enable heart-of-the-business solutions.

Work You'll Do

As a US Delivery Center Solution Specialist on the team, you will:

• Administering and Developing ServiceNow Platforms: Manage, configure, and customize the ServiceNow environment to support multiple modules, with a focus on incident, problem, and change management processes.
• Designing and Developing Solutions: Utilize your expertise in JavaScript, Angular, and web technologies to build custom applications, automate workflows, and enable seamless user experiences within ServiceNow.
• Implementing Integrations: Connect ServiceNow with external systems using REST and SOAP APIs, ensuring secure, reliable data exchange and process automation across complex IT ecosystems.
• Managing the CMDB: Apply data management best practices to the Configuration Management Database (CMDB), supporting accurate asset tracking, relationship mapping, and service delivery optimization.

The Team

Deloitte's Government & Public Services (GPS) practice - our people, ideas, technology and outcomes - is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Our ServiceNow offering designs, implements, and delivers strategies and technologies to increase the efficient and value delivery by the enterprise IT function.

This opportunity sits within our Deloitte US Delivery Center model, which is dedicated to driving impactful business services. It leverages Deloitte's scale and talent, as well as a center delivery model to provide high-quality, cost-effective service with standardized processes and procedures to service businesses across Deloitte.

The Deloitte US Delivery Center has a small-business feel with a big-business impact. With the resources of Deloitte and a community feel, the delivery center model provides high-quality services to our clients. USDC professionals work out of one of our specific delivery center locations, and each location presents dynamic career opportunities for professionals to focus on their work with nominal travel requirements.

Qualifications

Required:

• Bachelor's degree, preferably in Computer Sciences, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
• Must be able to obtain and maintain the required Public Trust clearance for this role
• 3+ years' experience with proven experience as a ServiceNow Administrator or Developer, managing and configuring the ServiceNow platforms
• 2+ years' experience with strong knowledge of ServiceNow modules, including incident management, problem management, and change management
• 2+ years' experience in JavaScript, Angular, and web technologies for customization and enhancement purposes.
• 1+ year experience with integrating ServiceNow with external systems using REST API, SOAP API, and other methods and Configuration Management Database (CMDB) and data management best practices.
• Delivery Center Location & Travel Requirements:
  
  • Hybrid Work Model: Operate under a hybrid system requiring residence within a commutable distance to one of the US Delivery Center locations (Gilbert, Lake Mary, or Mechanicsburg)
  • Co-location Expectation: Spend up to 30% of working time co-located at an assigned office for orchestrated opportunities, including projects, practice sessions, training, and Moments That Matter at a Deloitte Delivery Center location, Geo-Hub location, approved site, or project location
  • Travel Requirement: Maximum of 10% overnight travel for client or project purposes
  • Relocation Requirement: If relocation is necessary, complete the move within 12 weeks from the start date to reside within a commutable distance

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html