AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

The Director, Patient Services Platform Enablement and Operations defines vision, strategy, roadmap, and features for AbbVie Patient Services business platforms and applications, balancing business, technology, user experience and analytics & measurement needs, to enable best-in-class experience for patients, external stakeholders (HCPs, Pharmacy) and internal stakeholders (Agents) throughout the patient’s treatment journey, across Immunology, Oncology, Neuroscience, Eyecare and Specialty brands. The role serves as the Business Systems Owner (BSO) for APS Platforms and applications from enablement activity through day-to-day operations.  

Responsibilities:  

• Responsible to understand end-to-end patient journey, business process and user needs to translate them into platform strategy, define & prioritize features, aligning stakeholders, and driving platform vision. 

• Responsible for enabling the Patient Services platform to support the launch of patient support programs for in-market and pipeline brands. 

• Responsible to partner closely with patient services strategy, business design, AbbVie Complete Access, Digital Lab, APEX (marketing analytics and business insights) and Business Technology Solutions functions to manage the end-to-end life cycle of Patient Services platforms. 

• Responsible to manage portfolio of multi-million-dollar programs by providing strategic direction to achieve speed to market and maximize the value of business platforms to business, patients & end users. 

• Responsible for providing leadership to team of Senior Platform Managers, by defining consistent platform enablement charter including vision, framework, operating model, ways of working, platform KPIs to execute on goals, deliver value and measure success outcomes. 

• Responsible to build partnerships with cross-functional stakeholders to align on the overall platform strategy and roadmap and execute to deliver the business outcomes. 

• Responsible to lead platform operations, defining and operationalizing framework and processes to close the loop between operations and platform enablement to stay aware of user & business needs and pain points, measure the outcomes enabled by the platforms, and implement feedback loop with platform enablement for continuous improvement. 

• Responsible to function as the change agent to enable innovation culture, look for ideas externally, to continuously improve the platforms with data / insights / AI capabilities to improve patient experience, agent experience and optimize total cost of ownership. 

• The ideal candidate must demonstrate strong communication, subject matter experience, attention to details, data / analytics / AI / technology skills, executive presence & stakeholder influencing, prioritization, team development, and coaching skills to excel in this role. 

• Bachelor’s degree in business, Engineering or closely related discipline, or equivalent technical experience plus demonstrated competence, MBA preferred. 

• 10+ years of combined experience in positions related to process development, project management, engineering/process support, and change management. 

• 8+years of combined experience as a people leader with responsibility for performance management.  

• Must have strong knowledge of technical development and pharmaceutical regulations. 

• Must have demonstrated organizational and planning skills, while managing multiple large, complex programs in the pharmaceutical industry 

• Must be able to effectively facilitate the resolution of complex scientific, technical, analytical, and business issues across functional lines. 

• Demonstrated ability to effectively communicate with excellent verbal and written communication skills and the ability to influence cross functional senior and executive management. 

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at thetime of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location,and we may ultimately pay more or less than the posted range. This range may be modified in the future. ​

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

• This job is eligible to participate in our short-term incentive programs. ​

• This job is eligible to participate in our long-term incentive programs​

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of anybonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's soleand absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. 

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. 

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

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