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Job Details
- Preparation of quotes for customer software requirements
- Coordinate with internal teams (i.e. Sales Support, Finance) as well as external teams (Partners, OEM) to deliver the outstanding customer's experience.
- Plan, process, support day-to-day tactical actions (i.e., processing of orders, credits and returns and making suggestions for existing process refinement) and load orders with the vendors using internal ERP/Vendor Portal/Emails
- Prioritising and onboarding of new publishers based on customer requirements
- Handle client relationships by resolving customer issues related to Quotation, Pricing etc.
- Resolving high complexity and proactively following up on highest complexity issues to resolve them with some mentorship along with a vision of working towards ZERO customer concerns.
- Build awareness and facilitate client data to business & technical consultants.
- Coordinate with team members to ensure efficient processing and delivery of requests.
- Advise on Licensing to external as well as internal customers and build trust with your domain expertise.
- Handle all types of publisher specific agreement processing within the framework of the publisher agreement.
- Act as a central point of contact for all internal and external customers.
- Drive sales process improvements, in partnership with leaders.
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Required Skills