Job Details
Are you passionate about leveraging your experience in a world-class company that leads the market in both content and technology? Do you thrive in driving renewal and upsell sales motions for existing accounts and are motivated by uncapped commissions?
Watch this video to learn more about Thomson Reuters
We are seeking a strategic and results-driven professional to grow our Thompson Reuters customer portfolio with corporate accounts. The ideal candidate is motivated to be part of a winning team to grow a portfolio of high-value accounts, building key relationships with decision makers in corporate accounts. Must be a customer-centric person with exceptional communication, High-impact delivery, and great team player.
About the Role:
The Account Specialist – Global Trade Management (GTM) is responsible for driving customer retention, renewals, and growth across a portfolio of customers using ONESOURCE Global Trade Management solutions. This role partners closely with Account Managers, Customer Success Managers, Product, and Support teams to ensure customers realize value from their Global Trade solutions while identifying opportunities for upsell and cross‑sell.
This is a role for a customer‑obsessed, commercially minded, and comfortable navigating complex Global Trade workflows including compliance, classification, and trade automation.
- Own and manage the renewal lifecycle for a defined book of Global Trade Management customers
- Proactively engage customers to mitigate churn risk, manage cancellations, and ensure timely renewals
- Lead renewal conversations including pricing discussions, contract alignment, and negotiation support
- Act as a trusted point of contact for customers using ONESOURCE Global Trade Management
- Partner with internal GTM experts to support customers on product adoption, usage, and value articulation
- Conduct regular customer touchpoints to understand business needs and evolving trade requirements
- Identify and execute upsell and cross‑sell opportunities within the Global Trade product portfolio
- Collaborate with Account Managers on expansion strategies and customer account planning
- Support early renewals and price uplift initiatives aligned to business targets
- Work closely with Customer Success, Sales, Support, Billing, and Product teams to resolve customer issues
- Manage internal processes related to orders, amendments, billing, and credit requests
- Ensure accurate forecasting and pipeline hygiene within CRM systems
- Maintain accurate customer data, renewal forecasts, and activity tracking
- Follow established retention plays, escalation paths, and compliance processes
- Contribute to continuous improvement of renewal and retention motions within the GTM segment
About You:
You’re a fit for the role if your background includes:
- 2+ years of experience in Customer Success, Account Management, Renewals, or Sales Support
- Proven ability to manage a large book of business (200+ accounts) in a fast‑paced environment
- Strong experience leading commercial conversations, including renewals, pricing, and objection handling
- Demonstrated customer‑centric mindset with experience supporting SaaS solutions
- Excellent verbal and written communication skills; English required, Spanish preferred
- Strong interpersonal and relationship‑building skills, with a professional and personable demeanor
- High level of attention to detail and analytical skills, with the ability to prioritize effectively
- Experience working with CRM systems (Salesforce preferred)
- Proficiency in Microsoft Office applications (Outlook, Excel, PowerPoint, Teams)
- Ability to maintain consistent performance under pressure with a positive, resilient attitude
- Strong learning agility, with the ability to quickly acquire new product and process knowledge
- Experience supporting Global Trade, Tax, Compliance, or SaaS solutions
- Familiarity with trade compliance concepts (e.g., classification, tariffs, FTA, screening)
- Prior experience in retention, renewals, or expansion‑focused roles
#LI-EG1
What’s in it For You?
Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
Learn more on how to protect yourself from fraudulent job postings here.
More information about Thomson Reuters can be found on thomsonreuters.com
Who we are Thomson Reuters informs the way forward by delivering trusted content and technology that people and organizations need to make the... Read more