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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Do you enjoy a blend of strategy and operational execution? The Service Cloud COO team partners across the Service Cloud leadership team as a trusted advisor focused on strategic planning and operational execution. We are responsible for the operational rhythm of the business, long range planning, budget execution, You will collaborate across many functions such as finance, product, marketing, sales, customer success, support, marketing, partnerships, employee success and others. This is a high impact role, with constantly evolving priorities and demands. You will think strategically, arrive at a focused execution plan and lead that plan to fruition.

We’re looking for highly passionate candidates who have relentless curiosity, a startup mentality, attention to detail, willingness to manage multiple priorities and ability to deal with ambiguity effectively.

The Strategy & Operations Senior Lead (L7/L8) will help drive strategy and operations for the Service Cloud business. They will drive operational excellence, scaled growth and product strategy across these key areas:

• Partner with Distribution, Product Marketing, Customer Success, Pricing & Packaging, and Service Strategy teams to operationalize strategic initiatives that accelerate Cloud growth.
• Lead Service V2MOM operational review cadence by line of business.
• Lead operations for the Service Cloud fiscal year budget
• Lead Product team operations including GM staff meetings, PM meetings, off-sites, operational rhythm.
• Lead key initiatives in partnership with product, customer success and distribution.
• Own aspects of the business inspection cadence and identify/implement continuous improvement.
• Create executive-level presentations for both local and global leadership reviews; organize quarterly business reviews
• Support Service Cloud business reviews with sales, customer success, executive briefings
• Assist in troubleshooting of operational issues as they surface; propose changes to systems and processes to fix root causes
• Ability to handle ambiguity and problem solve using a structured, logical approach
• Executive presence

Minimum Qualifications:

• 5-7+ years of professional experience, ideally in management consulting or strategy/operations roles
• Proven track record of managing strategy & operational initiatives in large, matrixed organizations.
• Experience with quantitative & qualitative analysis to drive strategic decisions
• Degree or equivalent relevant experience required.

Preferred Qualifications:

• Ability to to drive initiatives even when challenges are significantly complex and solutions are unclear.
• Ability to translate complex information into easily consumable insights
• Self-starter and high degree of motivation to go above and beyond the task at hand
• Highly motivated, execution focused, with a positive and resilient attitude.
• Excellent communications and presentation skills
• Experience with crafting high impact presentations a plus

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