The Customer Service Intermediate Associate Analyst is an entry-level position responsible for assisting in identified fraudulent activity and providing resolutions in handling in coordination with processing case referrals. The overall objective of this role is to support Fraud Wire investigations and case handling and regulatory reporting.

Responsibilities:

• Provide operational support across function, including administering defined procedures, performing analysis and preparing reports
• Manage a portfolio of clients, delivering service that meets or exceeds client expectations and serve as the point of contact for day-to-day complex client inquiries regarding banking products
• Manage and own cases through to a timely resolution and assist with root cause analysis and identifying fixes and preventative measures
• Liaise with internal and external cross-functional partners to meet or exceed the needs of Citi clients
• Create reports for internal and/or external distribution and conduct research to support initiatives and ongoing reporting needs
• Provide assistance/mentoring to junior analysts
• Perform regulatory, audit and control assessments as well as feasibility analyses for process changes, as needed
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-5 years of relevant cash management and financial services experience preferred
• Consistently demonstrate clear and concise written and verbal communication
• excellent accuracy and strong attention to detail
• strong organizational skills, ability to multitask and prioritize
• Proven analytical and critical thinking skills
• Demonstrated ability to build and cultivate partnerships across business regions
• Proven project management and leadership skills

Education:

• Bachelor's degree/University degree or equivalent experience

WIRE FRAUD RECALL -

-Conduct fraud review investigations as needed per fraud referrals received.

-Review detailed fraud detection information from various sources that provide suspect and or unusual activity requiring research and or follow up.

-Draft and file Suspicious Activity Reports (SARs) consistent with FINCEN requirements.

-Quality reviews on cases

-Approvals of SAR reporting as may be needed.

-Process law enforcement requests

-Process case and SAR assignments out to team members

-Metrics reporting

- Attend AML / SAR forums

-Other duties as assigned and or needed

------------------------------------------------------

Job Family Group:

Customer Service

------------------------------------------------------

Job Family:

Institutional Customer Service

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Primary Location:

New Castle Delaware United States

------------------------------------------------------

Primary Location Full Time Salary Range:

$61,870.00 - $86,330.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

------------------------------------------------------

Most Relevant Skills

Please see the requirements listed above.

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

Anticipated Posting Close Date:

Feb 04, 2026

------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.