At Citi, we get to connect millions of people across hundreds of cities and countries every day.  And we've been doing it for more than 200 years.  We do this through our unparalleled global network.  We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges
 

We are seeking highly motivated and experienced ETF Operations professionals to join our dynamic team in Sydney, Australia. This critical role is open at Vice President level (Internal Job Title: Fund Accounting Sr Manager - C13) and successful candidate will contribute significantly to the monitoring, management, and enhancement of our Exchange Traded Funds (ETFs) operational processes. You will assist in overseeing the end-to-end operational lifecycle for our ETF products, ensuring efficiency, accuracy, and timeliness in our ETF Service offerings. This primarily includes Portfolio Composition File (PCF) reporting, and comprehensive Order Management encompassing Creation/Redemption order placement and primary market settlements including both cash and in-kind transactions.

While direct ETF Operations experience is strongly preferred, candidates with robust Fund Accounting experience who possess a foundational understanding of ETF mechanics are encouraged to apply, demonstrating a keen interest and aptitude to transition into specialized ETF operations.

The successful candidate will play a pivotal role in monitoring daily ETF operations, optimizing workflows, mitigating operational risks, and driving continuous improvement initiatives to support the growth and integrity of our ETF Service offerings across the APAC region.

Key Responsibilities

Daily Operations & Service Delivery:

• Monitor and manage all daily Exchange Traded Fund (ETF) operational activities, ensuring smooth, efficient functioning and adherence to global best practices.

• Conduct thorough reviews of ETF operational activities to guarantee consistent delivery of services with high standards of accuracy and timeliness, strictly adhering to Service Level Agreements (SLAs).

• Manage daily task allocation for the ETF Operations team, ensuring adequate resource distribution and conducting real-time monitoring of task completion status.

Stakeholder Management & Communication:

• Act as a primary point of contact for internal and external stakeholders regarding ETF operational inquiries. Effectively manage expectations and deliver timely, accurate resolutions and communications.

• Cultivate strong relationships with key stakeholders, including Fund Managers, Authorized Participants, internal product teams, and technology partners, influencing outcomes and driving operational excellence.

Project Leadership & Change Management:

• Actively participate in ETF fund launches, which includes reviewing critical documentation such as Operating Guidelines (OG), Authorized Participant Agreements (AP Agreements), and Fund Prospectuses. This also involves performing various system setups, and testing sample reports. Ensure smooth and successful ETF launches in accordance with project plans and provide regular updates to management.

• Actively participate in Change Request and ad-hoc projects, ensuring a full understanding of requirements and offering solutions that align with our standard product offerings and strategic objectives.

Risk Management & Control:

• Assist with audit-related requests and queries, including those from internal audit and external SOC audits, ensuring timely and accurate responses.

• Proactively ensure the timely escalation of all production issues, maintaining strict adherence to Citi's operational policies and procedures. Conduct comprehensive issue analysis, documentation, management reporting, and thorough impact assessments to inform resolution strategies and minimize business disruption.

• Drive initiatives for risk mitigation, implement robust control frameworks, and ensure compliance with regulatory requirements within ETF operations.

Technology & Innovation:

• Participate in technology enhancements by providing input for operational efficiencies, addressing production issues, and contributing to new functionalities development.

Required Skills & Experience

• A minimum of 10+ years of relevant ETF Operations or fund services experience

• In-depth knowledge in ETF operations (PCF, order management, settlement) and an understanding of fund accounting, listed registry, custody, and Corporate Actions.

• Experience with project management, change initiatives, and system enhancements.

• Exceptional analytical and problem-solving abilities, including root cause analysis and effective exception management.

• Excellent written and verbal communication, with proven ability to articulate complex issues and influence stakeholders.

• Strong organizational, time management, and multitasking skills for a fast-paced, dynamic environment.

Education

• Related Bachelor's degree or equivalent certification in Finance, Business, or a related field.

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Job Family Group:

Operations - Transaction Services

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Job Family:

Fund Accounting

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

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