Skills and Competencies

• Minimum 3 years contract-related experience, preferably in a procurement, finance, legal or sales support role
• Experience working with Salesforce CRM and/or Apttus is strongly desired.
• Highly organized, with the ability to multitask and prioritize in a fast-paced, deadline-driven environment
• Extremely detail-oriented and meticulous
• Strong teamwork and customer service orientation. Highly responsive and proactive in issue identification, communication, and managing expectations.
• Highly motivated and results driven.
• Excellent verbal and written communication and interpersonal skills; ability to build relationships.
• Demonstrates good judgment in problem-solving and issue escalation.
• Highly proficient in Microsoft Word, Outlook, Excel and PowerPoint.
• Demonstrates good judgment in problem-solving and issue escalation.
• Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools—such as Copilot and ChatGPT—can be used to improve processes and drive efficiency.
• Interest in exploring agentic AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use.

Education

• Undergraduate/first-level degree (e.g, Bachelor’s degree) in business, finance, or related area preferred

Responsibilities

• Manage the end-to-end contract process for renewals and new business, supporting a dedicated team of sales representatives and acting as the primary point of contact for contract strategy, drafting, and execution processes.
• Participate in regular pipeline review sessions with sales team to advise on optimal commercial approach, set expectations, and proactively address potential contractual risks and challenges that might delay or complicate signature.
• Analyze account information, license parameters, and contract terms with extreme attention to detail in order to support the sales team with proposals for pricing, cross-selling, and/or renewals.
• Independently draft all Tier 1 (<$500K or $250K for software) sales contracts in accordance with internal policies and best practices while crafting win/win solutions that meet the needs of both the business and the client.
• Exercise judgment throughout the contract drafting & negotiation process to resolve issues and ensure compliance with Sarbanes-Oxley controls.
• Maintain accurate client data throughout CRM and different systems, ensure pricing and allocations are correct, and document pertinent transaction details. Ensure consistency and accuracy for all stages of the sales cycle.
• Complete primary review of and validate all executed contracts, confirming compliance with internal policies and best practices.
• Ensure all information required for order submission is documented and accurate.
• Facilitate any subsequent changes or adjustments requested by Sales or Client and use discretion in determining course of action.
• Lead collaboration with Finance, Legal, Billing plus other stakeholders to review and align on complex contracts as needed.
• Ensure internal and external client queries are fully resolved in a timely fashion with a high level of satisfaction.

About the team

As part of the global Operations & Strategy team, Contract Specialists (CS) work with a dedicated sales team and contribute to business development objectives by managing the contracting process from start to finish. The CS is responsible for drafting & tailoring each contract, ensuring that the terms and license parameters meet the needs of the client and sales team while also complying with organizational standards and protocol. This role works closely with many internal stakeholders including Sales, Legal, Finance, and Administration. Successful CSs are detail-oriented and self-motivated, have excellent communication skills, and demonstrate exceptional multitasking ability under tight deadlines. Candidates must have strong organizational skills and be both process- and results-oriented.