• Provide Tier 2 technical product support, offering deeper expertise for more complex inquiries
• Deliver system design assistance to ensure customers achieve the best possible experience with Shure products
• Conduct training sessions and present product demonstrations at trade shows, seminars, and sales meetings

This role is hybrid (2-3 days per week on-site) and based in our Skokie, IL location. 

Shure primarily supports customers via phone and email:

• Resolves customer application issues, including performing follow-up technical support, by working with Product Development, Product Management, Service, Quality, and other departments. 
• Assists in the selection of the appropriate Shure product based on the application. 
• Resolves basic network troubleshooting issues (IP addressing, network switch configuration, best practices, etc.). 
• Provides technical assistance in the design/integration of the applications and software installation and configuration. 
• Provides technical assistance in frequency selection and coordination for wireless microphone systems, including antenna deployment. 
• Develops and suggests product improvements and modifications based on customer requirements. 
• Documents details of issues and resolutions using Salesforce CSP, creating cases, and following through to case closure. 

Other responsibilities include:

• Researches, writes and publishes technical applications bulletins, “FAQs”, technical training material, and technical “white papers” or educational guides. 
• Conducts training seminars for associates, sales representatives, dealers, end users, and international distribution centers. 
• Prepares and presents demonstrations and applications of Shure products at trade shows, seminars, sales meetings, etc. 
• Provides technical support to Sales and Market Development staff in determining the application of Shure products to customer requirements. 
• Reviews new products for proper use with other products, including performing field tests on new products to gain familiarity and working knowledge. 

• Bachelor’s degree in audio, electrical engineering, or related field.
• Minimum 2 years of demonstrated experience working with electronics, acoustic principles, sound reinforcement, recording, and/or conferencing systems. Demonstrated experience in application and troubleshooting in both MAC and Windows environments.
• Familiarity with:
  • Networking principles, implementation and basic troubleshooting desired.
  • Digital audio signal processing implementation, configuration, and troubleshooting.
  • RF and broadcast principles, implementation, and troubleshooting.
• Demonstrated experience in application and troubleshooting of digital audio and content creation with mobile devices and related technologies (iOS, Android, Bluetooth, etc.).
• Demonstrated experience with software installation and troubleshooting in both Mac and Windows environments.
• Familiarity with Shure products and their applications preferred.
• Interest in audio, electronics, acoustics, and system design desirable.
• Computer literacy required, word processing; database; spreadsheet.
• Superb problem-solving/troubleshooting skills.
• Excellent telephone and interpersonal communication skills.
• Excellent presentation skills, especially in groups (2 - 500 people).
• Ability to handle multiple projects simultaneously, organized working methods, and good follow-up procedures.
• Ability to learn and keep up to date on technical matters.
• Moderate domestic/international travel (4 - 6 weeks per year).
• Second language an asset

Applicants for this position must be currently authorized to work in the United States on a full-time basis. Shure will not sponsor applicants for this position for work visas.

WHO WE ARE

Shure’s mission is to be the most trusted audio brand worldwide – and for over a century, our Core Values have aligned us to be just that. Founded in 1925, we are a leading global manufacturer of audio equipment known for quality, reliability, and durability. We engineer microphones, headphones, wireless audio systems, conferencing systems, and more. And quality doesn’t stop at our products. Our talented teams strive for perfection and innovate every chance they get. We offer an Associate-first culture, flexible work arrangements, and opportunity for all.

Shure is headquartered in United States. We have more than 35 regional sales offices, engineering hubs, distribution centers and manufacturing facilities throughout the Americas, EMEA, and Asia.

Join Shure and Amplify Your Impact. Explore our unique culture and learn the key pillars that define our legacy of excellence.

THE MIX MATTERS
Don’t check off every box in the job requirements? No problem! We recognize that every professional journey is unique and are committed to providing an equitable candidate experience for all prospective Shure Associates. If you’re excited about this role, believe you’ve got the skills to be successful, and share our passion for creating an inclusive, diverse, equitable, and accessible work environment, then apply!

PAY TRANSPARENCY
Shure offers a competitive compensation structure that is reviewed annually to attract, hire, and retain the industry’s top talent. Base salaries vary based on qualifications, geography, experience, and expertise in each respective discipline. The range displayed on each job posting reflects the minimum and maximum base salary for the opportunity. The base salary for this position ranges from $80,500 to $128,800 with a mid-point target. If your salary expectations do not align, still apply as we are often flexible on the seniority of posted positions. All positions also include an award-winning benefits package.

WE GOT YOU - Our Benefits
At Shure, we prioritize the well-being of our Associates. We offer competitive rewards packages to full-time and part-time Associates working 24 or more hours a week that address physical, mental, financial, and overall well-being. Our benefits include comprehensive healthcare, mental health and retirement savings plans, generous paid time off programs, employee discounts, professional development opportunities, work-life balance initiatives, employee recognition programs, and volunteering/community involvement opportunities. To learn more, check out our Benefits At A Glance.

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