Introduction to the Team:

The Expedia Group Product organization builds innovative products, services, and tools to deliver high-quality experiences for travelers, partners, and employees. Our singular technology platform, powered by data and machine learning, provides secure, differentiated, and personalized experiences that drive loyalty and customer satisfaction.

The Principal Program Manager role sits within the Product Delivery Team in the Strategy, Planning, and Delivery organization. This team drives large, cross-functional efforts that deliver business-critical outcomes. We leverage a blend of Agile and traditional methodologies to address complex challenges, improve processes, and enhance organizational collaboration. You will help define best practices in program management, coach teams through organizational change, and lead strategic programs that enable value delivery at scale.

In this role, you will:

• Lead the largest, most complex, and highest-priority efforts company-wide by building trusted relationships with senior leaders, developing and managing product delivery roadmaps, identifying resource needs, and ensuring milestone delivery while proactively addressing risks and issues.

• Develop and promote best practices in program management and model them in product delivery efforts.

• Enhance collaboration and stakeholder engagement by bringing together diverse perspectives, maintaining transparent communication, and addressing concerns to build trust and alignment.

• Streamline processes and improve workflows by analyzing bottlenecks, identifying reusable patterns, and implementing system-wide process improvements across organizational boundaries.

• Deliver exceptional business outcomes by leveraging deep knowledge of product and software development lifecycles to ensure requirements are met.

• Craft impactful communication materials tailored to diverse audiences, translating complex concepts into clear, actionable insights through presentations, policies, and reports.

Minimum Qualifications:

• 10–15 years of experience managing large, cross-discipline, mission-critical programs in dynamic, highly technical environments.

• Proven ability to influence leadership decisions, drive complex initiatives, and execute structured plans effectively.

• Comfort working in ambiguous scenarios and bringing order without overburdening teams with unnecessary process.

• Hands-on expertise in Agile methodologies (e.g., Scrum, Kanban, Extreme Programming) and ability to apply Agile versus traditional approaches appropriately.

• Strong executive communication and senior stakeholder management skills, including nuanced storytelling and clear presentation of complex concepts.

• Extensive experience streamlining processes and improving workflows across teams.

• Advanced skills in facilitation and data-driven decision-making to influence prioritization and maximize business results.

• High proficiency in guiding program delivery using functional and technical knowledge of product and software development lifecycles, process improvement techniques, and industry best practices.

Preferred Qualifications:

• History of leading through change and implementing best practices in change management.

• Experience crafting communication materials for diverse audiences, including presentations, policies, and reports.

• Ability to analyze bottlenecks and apply industry best practices to drive efficiencies across organizational boundaries.

• Track record of delivering large-scale B2C and B2B customer-centric solutions

• Strong business acumen, capable of connecting and contextualizing customer and business value to the work of individuals and teams.