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Manager, Quality
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AbbVie

Manager, Quality

Onsite Heredia, Costa Rica Full Time Senior
Posted a day ago
Save Job
powertofly approved What AbbVie Has to Offer:

Our work can—and does—have a tangible, lasting impact on millions of people. But it’s not just the results that matter. How we achieve them matters, too. Leading with purpose, we work to build a more sustainable future for generations to come. We do that by putting our expertise, resources and talent to work to make a real difference for patients, communities and our world.

Job Details


Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.


Job Description

Responsible for leading, implementing, and improving Quality Management Systems (QMS) at manufacturing sites, ensuring regulatory compliance (FDA, ISO, EU MDR, MDSAP, GMP) and alignment with internal policies and corporate standards. Supervises multidisciplinary quality teams, promotes a culture of continuous improvement, manages risks, audits processes, and supports adaptation to new regulations. This role is key in ensuring product quality, patient safety, customer satisfaction, and achieving the company’s strategic business objectives.

Main Functions and Responsibilities:

  • Lead and supervise Quality Assurance / Design Assurance / Quality Compliance / Quality Systems teams, managing development, training, resource allocation, and coaching.
  • Establish, maintain, and improve the QMS, including documentation, procedures, CAPA, DHR, change control, specification management, and training.
  • Manage internal and external audit programs (FDA, ISO, local authorities), prepare responses, action plans, and follow-up of findings; act as quality representative during regulatory audits.
  • Implement and administer risk management systems and resolve non-conformities (NCMR, CAPA, Post-Market Surveillance).
  • Ensure regulatory compliance with applicable regulations (21 CFR 820/803/806/411, ISO 13485/ISO 14971, MDSAP, EU MDR/GMP/SOX).
  • Lead integration and deployment of digital systems and process improvement projects, digitalization, and operational efficiency.
  • Monitor, analyze, and report key quality metrics, trends, and compliance status.
  • Influence and collaborate with cross-functional teams (Manufacturing, R&D, Regulatory, IT, Engineering); act as technical reference for root cause analysis, validations, failure investigations, and risk management.
  • Manage appropriate allocation of material and human resources for quality process compliance.
  • Ensure compliance with EHS requirements and support a culture of safety and continuous improvement.
  • Represent the quality area in strategic committees and management review meetings.
  • Promote an inclusive, excellence-focused, and improvement-driven culture, ensuring recognition and motivation for the team.
  • Stay updated on new regulatory standards; develop and implement plans to adapt the QMS as needed.
  • Direct and ensure proper operation of specialized areas (Microbiology, laboratory, CAPA, audit, document center, validations, returned product analysis).
  • Undertake additional responsibilities as assigned by senior management to achieve corporate objectives.

Qualifications

Key Requirements and Qualifications:

  • University degree in engineering, sciences, chemistry, biology, or related field; postgraduate degree preferred.
  • 5–10+ years of experience in quality roles in the medical/pharmaceutical/biotech industry, with at least 2–5 years in management/leadership positions.
  • Deep knowledge of QMS, FDA regulations, ISO 13485/ISO 14971, MDSAP, GMP, EU MDR, and similar standards.
  • Strong experience in auditing, CAPA management, document control, validations, and risk management.
  • Proficiency in English (oral and written); ideally, bilingual Spanish.
  • Quality certifications (CQA, CQE, Green Belt, Risk Management) preferred.
  • Advanced leadership, project management, communication, problem-solving, and team development skills.
  • Proficient in IT tools (MS Office, QMS platforms), and digital quality systems.
  • Ability to manage multiple projects, prioritize, and build consensus in multicultural and cross-functional environments.

Additional Information

At AbbVie, we are committed to cultivating a workplace culture that promotes inclusion, diversity, and personal growth. We recognize that our collective success is based on the individual well-being of our employees, which is why we have designed a benefits package that considers every aspect of their lives.

  • Enhanced Health and Wellness Coverage: Our administrative staff enjoys comprehensive medical and dental insurance, ensuring peace of mind for you and your loved ones. 
  • Extended Vacation: We believe in the balance between work and personal life for our administrative team. That’s why we offer additional vacation days, beyond legal requirements. 
  • Flexible Hybrid Work Model: For eligible positions within our administrative staff, we have adopted a hybrid work scheme allowing the convenience of working from home two days a week.
  • Life Insurance: Secure your family’s future with our life insurance policy.  
  • Employee Assistance Program (EAP): Access professional support with our comprehensive EAP, offering psychological, legal, and financial counseling.
  • On-Site Health Services: Benefit from the convenience of having a company doctor and physical therapy services, demonstrating our commitment to your health and well-being. 
  • Community and Social Engagement: Make a difference with a paid volunteer day, allowing you to contribute to the community during company working hours. 
  • Special Leave Benefits: Celebrate your life achievements with extra leave days for marriage and enjoy your birthday with a day off. 
  • Employee Stock Purchase Plan: Participate in our company's success by purchasing shares at a special price exclusive to employees. 
  • Transportation and Meals subsidized. 
  • Solidary Association: Join a community focused on mutual help and enjoy the benefits that come with being a member.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. 

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html

Required Skills
  • Quality Management Systems
  • Regulatory Compliance
  • FDA Regulations
  • ISO Standards
  • GMP
  • Risk Management
Company Details
AbbVie
 Chicago, IL, United States
Work at AbbVie

Together, we break through We believe the paths we take to achieving our breakthroughs matter. At AbbVie, every one of our 50,000 employees is a... Read more

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