Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Introduction to the Team

The Integrated Property Management (IPM) support team sits within Expedia Group’s Traveler and Partner Service Platform (TPSP) organization in the Product & Technology division. We provide specialized support and operational services to vacation rental property managers and partners, ensuring accurate billing, seamless reservation flows, and a differentiated service experience across Vrbo. Based in Gurgaon, India this team works closely with global counterparts in Product, Technology, and Partner Success to keep our property management ecosystem running smoothly for partners and travelers around the world.

The role will be supporting AMER's hours - 8-5PM CST —> Monday 7:30 PM – Saturday 4:30 AM IST. This is an overnight leadership role.

As an Integrated Property Management Supervisor in Gurgaon, India you will lead a team of specialists who support complex property management, billing, and payment inquiries for our vacation rental partners. You’ll be the operational backbone for key IPM processes, using data to drive performance, resolve escalations, and improve partner experience. In this role, your ability to coach, influence, and connect the dots across teams will directly shape how our partners experience Expedia Group every day.

In this role, you will:

• Lead, coach, and develop a team of Integrated Property Management specialists supporting Vrbo, driving strong performance in service level, quality, and productivity

• Oversee day-to-day IPM operations for billing, payment application/reconciliation, and reservation management workflows, ensuring accuracy and compliance with internal controls

• Serve as an escalation point for complex partner issues, using data and root-cause analysis to resolve problems and prevent recurrence, while maintaining a high standard of partner experience

• Collaborate with global teams (e.g., Product, Technology, Partner Success) to surface trends, influence roadmaps, and support launches, migrations, and seasonal readiness initiatives

• Champion process excellence by standardizing workflows, improving knowledge content, and identifying automation or simplification opportunities that reduce effort for agents and partners

• Foster an inclusive, high-trust team culture aligned to Expedia Group’s Values and Leadership Agreements, modeling clear communication, accountability, and continuous learning

Experience and qualifications:

• You have 5+ years of experience in operations, customer support, shared services, or property management, including 2+ years in a people leadership or supervisory role in a fast-paced environment

• You have hands-on experience with property management systems (PMS), channel managers, or finance/billing operations (e.g., payment application, reconciliation, invoicing); experience in travel, hospitality, or vacation rentals is a plus

• You are comfortable managing through data and dashboards (e.g., SLAs, contact volume, quality, schedule adherence, shrinkage), and you use insights to prioritize actions and coach your team

• You demonstrate strong coaching, feedback, and performance management skills, with a track record of helping team members grow while holding a clear bar for results

• You communicate clearly and confidently in English (written and verbal) and are adept at working with global stakeholders across time zones

• You have a bachelor's degree in business, Hospitality, Finance, or related field; or equivalent related professional experience

• You are willing and able to work a flexible schedule to support AMER and APAC hours, including some weekends and overnight shifts, and you are able to work on-site in our Gurgaon, India office in alignment with our flexible work model (minimum three days per week in office, and five days per week during the 6 month probationary period)

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.