Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Mixed Methods User Experience Researcher II (AI Experiences)

We’re looking for a Mixed Methods UX Researcher who is excited about shaping the future of AI-powered travel experiences. As part of our Research Team, you’ll work across disciplines—designers, data scientists, ML engineers, content designers, and product managers—to build intuitive, trustworthy, and human-centered AI features used by millions of travelers.

You’ll design and run studies across qualitative and quantitative methods, from concept evaluations and in-depth interviews to survey design, behavioral analysis, and lightweight modeling. Your work will directly inform how our AI systems reason, respond, and assist travelers throughout their journey.

If you’re curious, analytical, and energized by complex problems at the intersection of AI and human behavior, this could be the role for you.

In this role you will:

• Conduct mixed-method research—using interviews, usability evaluations, surveys, data analysis, and more—to evaluate and improve AI-driven product experiences.

• Identify the right method for ambiguous or emerging AI questions (e.g., trust, explainability, hallucination risk, content quality, usefulness).

• Partner with ML teams to inform training data requirements, evaluate model performance from a UX lens, and identify user-centric guardrails.

• Draft clear, actionable, evidence-based research readouts that influence product, design, and engineering decisions.

• Contribute to the development of evaluation frameworks for AI experiences, including prompt testing, response quality scoring, and workflow analysis.

• Advocate for user needs throughout the AI product lifecycle—from early ideation to post-launch refinement.

• Tailor communication style and deliverables to different stakeholders including product leaders, designers, engineers, and data scientists.

• Collaborate with cross-functional partners to co-create solutions that improve trust, utility, and inclusiveness in AI-powered interactions.
  

Minimum Qualifications:

• Experience conducting both qualitative and quantitative research, including one-on-one interviews, usability testing, survey design, and basic behavioral analytics.

• Master’s degree, PhD, or equivalent experience in Human-Computer Interaction, Cognitive Science, Human Factors, Psychology, Data Science, or a related field.

• Novice proficiency with SQL for basic querying, joins, and filtering.

• Intermediate proficiency with Python or R for data cleaning, visualization, and running basic statistical tests.
  

Preferred Qualifications:

• Comfortable flexing between generative, evaluative, and rapid research to support fast-paced AI development cycles.

• Familiar with the nuances of natural-language interactions.

• Skilled at articulating research findings through compelling written reports, structured storylines, and verbal communication.

• Grounded in human-centered design principles and able to partner effectively with design and technical teams.

• A continuous learner with enthusiasm for emerging AI tools, UX evaluation methods, and data-driven product development.

The total cash range for this position in Seattle is $112,000.00 to $156,500.00. Employees in this role have the potential to increase their pay up to $179,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

The total cash range for this position in New York is $122,500.00 to $171,500.00. Employees in this role have the potential to increase their pay up to $196,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. The total cash range for this position in Austin is $112,000.00 to $156,500.00. Employees in this role have the potential to increase their pay up to $179,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.