At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

Skills and Competencies

• Professional experience in sales, sales operations and/or customer success roles
• Ability to work under pressure, prioritise and organise high-velocity competing workflows
• Ability to present high-level information as well as detailed demonstrations of products & services
• Ability to work both independently and within a team environment, with focus and high attention to detail
• Fluency in English and French is essential
• Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency
• Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use

Education

• Undergraduate/first-level degree (e.g., Bachelor’s degree) required, preferably with coursework in business, economics, finance, marketing or related fields.

Responsibilities

This sales role as an Account Manager focuses on managing and growing MA’s business within an assigned portfolio of existing clients. The Account Manager is mainly responsible for minimizing attrition within a given book of business - managing sales cycles, expanding engagement, optimizing renewals, and reducing cancellation risk. Work closely with clients to understand their workflows, challenges, and strategic priorities, providing tailored guidance that demonstrates clear, measurable value from our solutions.

• Conduct qualitative assessments of client usage to identify adoption gaps, under utilised features, and opportunities to increase engagement. Track user level activity, and drive adoption.
• Monitor client usage patterns to detect early signs of disengagement and take action to re establish value and momentum.
• Act as the primary point of contact between clients and internal Support teams, ensuring timely resolution of issues and smooth product usage.
• Work closely with Customer Success to assess account health, and ensure clients achieve maximum value from our services.
• Identify potential new users across different regions and business units, coordinating onboarding and activation across multiple time zones.
• Manage commercial aspects of renewals and upsells, including pricing, proposal development, negotiation, and contract execution.
• Develop and follow best practices to ensure timely and successful execution of renewal processes and contract workflows.
• Maintain accurate CRM records of client interactions, pipeline activity, and commercial opportunities.
• Engage with clients face to face through up to 50% travel, while benefiting from the flexibility of a hybrid working model.

About the Team

You will join a dynamic, collaborative team that values innovation, integrity, and excellence. Our team is passionate about delivering impactful solutions and fostering a culture of continuous improvement. We work closely across departments to ensure success and create meaningful outcomes for our clients and stakeholders.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.