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Enterprise Technology & InfrastructureJob Details
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We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
Salesforce Inc. seeks Incident Commander in Seattle, WA:
Job Duties: Be responsible for leading high severity incidents by establishing impact, evaluating resolution scenarios, making decisions based on inputs from Subject Matter Experts, and formulating impact on both technical and business language. Participate in Root Cause Analysis (RCA) calls whenever required. Be responsible for managing and maintaining monitoring of corporate IT infrastructure (servers, storage, applications, network), triaging and performing systems, storage, and network analysis for usage monitoring and capacity trending to ensure service quality, and escalating events as required to Subject Matter Experts for quicker resolution prior to the issue becoming an Incident. Be responsible for gathering continued feedback from internal teams and stakeholders to further enhance our intake processes and service being offered to the business and automating repetitive manual tasks and processes. Assist in onboarding new team members and guide team by handling escalated issues. ˆ Above address additionally encompasses the following Salesforce locations in the Seattle area: 744 N. 34th St. Seattle, WA 98103, 701 N. 34th St., Seattle, WA 98103, and 929 108th Ave, Bellevue, WA 98004. The permanent position may be offered at any of these locations in the Seattle area. Telecommuting is an option. Some travel to Salesforce offices may be required.
Minimum Requirements: Master’s degree, or foreign equivalent, in Computer Science, Engineering (any field), or closely related quantitative discipline, and two (2) years of experience in job offered or in any occupation in a related field, OR Bachelor’s degree, or foreign equivalent, in Computer Science, Engineering (any field), or closely related quantitative discipline, and five (5) years of progressively responsible experience in job offered or in any occupation in a related field.
A related technical degree required (Computer Science, Engineering (any field)).
Special Skill Requirements: (1) Incident Management (2) Slack Admin (3) Tableau Analytics (4) PagerDuty (5) Linux (6) Python Programming (7) Windows (8) New Relic (9) Splunk and (10) AWS Cloud. Any suitable combination of education, training and/or experience is acceptable. Telecommuting is an option. Some travel to Salesforce offices may be required.
Certain roles may be eligible for incentive compensation, equity, and benefits. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.
Submit a resume using the apply button on this posting or by email at: onlinejobpostings@salesforce.com at Job# 22-107325. Salesforce is an Equal Opportunity & Affirmative Action Employer.
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At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.
Salesforce welcomes all.
For Washington-based roles, the base salary hiring range for this position is $158,662 to $159,662. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.WHO WE ARE: We’re Salesforce, the Customer Company, inspiring the future of business with AI+Data+CRM. Leading with our core values, we help... Read more