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Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Benefits Manager will oversee Employee Health, Retirement, Risk, and Leave benefit programs across 10+ countries, ensuring compliance with local laws and alignment with business strategy. Key responsibilities include managing new market setups, vendor onboarding, analysing benefit data, driving process improvements, supporting M&A activities, and contributing to EMEA budget planning. The role also involves collaborating with local teams and cross-functional partners to ensure seamless benefit delivery and managing executive stakeholder communication and Tier 3 escalations.

What you get to do in this role: 

• Oversee the delivery of Employee Health, Retirement, Risk, and Leave benefit programs across 10+ countries, ensuring compliance with local laws and alignment with business strategy.
• Manage end-to-end execution for new market setups, including benefit design, vendor onboarding, service delivery, and employee communication.
• Analyse benefit utilization, costs, and projections for each country, providing insights to shape global policies and drive process excellence through GP care partnerships.
• Identify and implement process improvements and efficiency gains, leveraging AI and benefit technology tools.
• Support M&A activities, including due diligence, plan harmonization, and employee communications.
• Collaborate with brokers for benefit implementations, renewals, and contribute to the EMEA budget planning process.
• Manage employee leave programs, ensuring compliance, accurate administration, and employee satisfaction.
• Work with local People Partner teams and Country General Managers to ensure benefits meet statutory requirements and are market competitive.
• Partner with cross-functional teams (Compensation, FP&A, Legal) to ensure compliant and seamless benefit delivery.
• Handle executive stakeholder management, communicating the Global Benefits strategy effectively and managing Tier 3 escalations

Qualifications

To be successful in this role you have:

• 5+ years’ experience managing of Employee Health, Retirement, Risk and Leave Benefit programs.
• Solid knowledge of employee benefits policies, trends, laws, and systems.
• Highly experienced in EMEA benefits management/administration.
• Customer-focused with a collaborative approach. Able to build strong working relationships with all stakeholders.
• Understanding of benefits accounting/finance and HR practices, with an ability to navigate global environments.
• Experience in supporting strategic goals and projects, with a focus on execution and problem-solving.
• Ability to assist in process improvements, with some exposure to project management and change management.
• Strong analytical skills for using market data to support decision-making and program updates.
• Experience working with brokers and vendors, including contract support and performance monitoring.
• Experience with Works Councils necessary.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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