Statusphere is looking for a Customer Success Manager to join our team and help top consumer brands scale micro-influencer marketing by driving platform adoption, providing insights, and transforming influencer marketing into a repeatable, scalable growth channel.

Responsibilities will include:

• Build and maintain strong customer relationships, understanding business needs and guiding clients to success with Statusphere
• Act as the primary point of contact from onboarding to renewal, driving product adoption and uncovering upsell opportunities
• Provide strategic guidance to ensure customers maximize the platform’s value and achieve their marketing goals
• Identify customer challenges and proactively develop solutions, collaborating with Sales, Product, and Marketing teams
• Manage renewals, expansions, and accurate forecasting for all assigned accounts
• Help shape the product roadmap by gathering and sharing customer requests and insights
• Develop scalable best practices, educational materials, and training resources to enhance client retention and success
• Lead consultations and one-on-one demos to educate customers on platform features
• Stay ahead of influencer marketing trends and serve as a subject matter expert for customers
• Drive customer value by monitoring growth indicators, mitigating risks, and fostering long-term loyalty
• Contribute to building scalable processes and frameworks that support Customer Success and platform growth
• Leverage strong project management skills to ensure seamless campaign execution
• Achieve deep expertise in Statusphere’s offerings and be the go-to resource for micro-influencer marketing insights for clients

You’re a great fit if you:

• Have 3-5+ years of experience in B2B SaaS customer success, account management, or consulting, working with mid-market or large consumer brands
• Have 3+ years of experience in influencer marketing, social media marketing, or digital advertising
• Possess a strategic, data-driven mindset with a proven track record of driving customer adoption, retention, and expansion revenue
• Demonstrate strong business acumen and the ability to understand customer needs, industry trends, and marketing strategies
• Have excellent communication and presentation skills, with the ability to establish credibility with executives
• Are able to travel as needed
• Are AI-fluent and use AI in your daily workflow for tasks like reporting, automation, presentations, or client communication
• Are a proactive problem-solver who identifies challenges and develops solutions to drive customer success
• Have experience forecasting renewals and expansions while managing a book of business at scale
• Are highly organized with the ability to manage multiple clients and priorities in a fast-paced startup environment
• Are collaborative, self-motivated, coachable, and resilient, always striving for excellence and thriving in a dynamic, evolving environment
• Have a passion for innovation and a deep interest in influencer marketing, social commerce, and consumer trends

Keys to success in this role:

• Strategic thinker who takes ownership of every client’s success
• Natural relationship builder who uncovers challenges and opportunities
• Growth-minded advisor who identifies and recommends solutions that drive measurable expansion revenue and long-term client growth
• Proactive problem solver who challenges the status quo to drive better results
• Team player who contributes to the evolution of Statusphere’s customer success strategies
• AI-fluent operator who uses modern tools to work smarter, from reporting and insights to presentations, automation, and client communication

Total Compensation

Competitive base salary plus bonus compensation structure.

Additional benefits include:

• Medical, dental, and vision insurance benefits
• Unlimited PTO and paid holidays
• 4% 401(k) match
• Fully remote flexibility
• Paid parental leave
• Employee stock options
• Opportunities for growth and leadership in a fast-growing company