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At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.
Shape your Career with Citi
Wealth brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices. The strategies we create help our clients maintain liquidity while maximizing yields, transact in foreign currency and across borders, and manage fluctuating expenses or cash flow. We are uniquely suited to helping our clients meet their banking needs across regions through our global network.
We’re currently looking for a high caliber professional to join our team as VP, Product Specialist, Custody Product Management (Internal Job Title: Product Specialist - C13) based in Hong Kong. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:
Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
We empower our employees to manage their financial well-being and help them plan for the future.
Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.
In this role, you’re expected to:
This role is critical for driving product excellence and strategic alignment across the regional and global Custody product management portfolios. The Product Manager will be responsible for defining and implementing control standards, participate in regional strategic decision-making, leading transformation initiatives, ensuring cross-regional coordination, and aligning technology development with product strategy. The successful candidate will leverage extensive experience in global financial services to influence stakeholders, manage complex programs, and promote a unified "One Global Product" mindset to achieve superior client outcomes and operational efficiency.
The role will also require building relationships with the local and regional banking teams to drive the growth of the custody business in APAC.
Key Responsibilities:
Control Objectives & Standards
Ensure regional control, operational, and product standards for Custody Product are clearly defined and consistently implemented across region.
Partner with Risk & Control, Operations, and Technology teams to ensure strong control design, proactive issue identification, and high‑quality remediation.
Support global governance routines spanning issue management, key risk indicators, process documentation, and testing frameworks.
Strategic Decision-Making
Provide insights, analysis, and decision support to the Global Product Head for Custody on regional priorities and strategic planning.
Drive adoption of data‑driven, risk‑aware decision-making across global product management.
Identify emerging risks, simplification opportunities, and areas where enhanced coordination or redesign can improve client outcomes.
Transformation
Participate in and lead transformation initiatives in Custody product, including product simplification, modernisation of platforms, and process re‑engineering.
Coordinate execution with stakeholders across Product, Operations, Technology, Legal, Compliance, and regional business teams.
Support delivery of regulatory, operational, and strategic commitments tied to product quality, controls, and technology improvement.
Cross-Regional Coordination & Partnership
Participate in global governance forums, ensuring transparency on milestones, risks, issues, and performance metrics.
Promote a unified “One Global Product” mindset and facilitate collaboration across markets and functions.
Drive marketing and sales of the Global Custody product to the local and regional banker teams
Manage custodian relationship and drive cooperation and participate in custodian service reviews
Technology Book of Work Coordination
Drive alignment between the global technology book of work and product strategy, regulatory commitments, and operational priorities.
Establish governance routines to improve transparency, prioritization, and dependency management across global delivery teams.
Partner with Technology to enable timely delivery of critical enhancements, control improvements, and platform modernization initiatives.
Qualifications:
Education:
Bachelor’s or Master’s degree in Business, Finance, Engineering, Technology, or related fields preferred.
Professional certifications (project management, risk management, operational excellence) are a plus.
Experience:
10+ years of experience in global financial services in Custody product management, transformation or Custody Operations
Strong knowledge of custody product, including market expertise and asset servicing is strongly preferred.
Demonstrated expertise in operational controls, risk management, and governance frameworks.
Experience coordinating global technology delivery portfolios and working closely with Technology leadership.
Skills and Competencies:
Leadership & Influence: Proven ability to deliver complex, multi-region change programs; strong ability to influence, challenge constructively, and build alignment across a matrixed organization; collaborative and relationship-driven, able to build trust across diverse teams.
Product & Domain Knowledge: Strong understanding of custody product
Communication & Presentation: Excellent communication and synthesis skills, capable of presenting complex issues clearly to senior leadership.
Analytical & Problem-Solving: Strong analytical, problem-solving, and organisational skills.
Strategic & Operational Mindset: Continuous improvement orientation, focused on simplification, scalability, and operational excellence; resilient, proactive, and effective in dynamic and ambiguous environments.
Working at Citi is far more than just a job. A career with us means joining a family of dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
Take the next step in your career, apply for this role at Citi today
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Job Family Group:
Product Management and Development------------------------------------------------------
Job Family:
Product Management------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
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About Citi Working at Citi is far more than just a job. A career with us means joining a team of more than 200,000 dedicated people from around... Read more