Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Senior Technical Program Manager, Commercial Services Infrastructure & Platform Expedia Group Travel & Partner Services Platform (TPSP) Product & Technology team is charted with delivering innovative, world class support & account management experiences to Expedia Group's Partner Ecosystem and Traveler support. TPSP Product & Technology team is seeking a Senior Technical Program Manager to lead delivery and evolution of services and applications that power our Field Sales teams and Servicing business. As a Sr. Program Manager on our team, you will create meaningful changes for our internal teams, Expedia Groups Partner Ecosystem and Travelers. You will work collaboratively and autonomously to lead delivery of our 3-year strategic outcomes. Initially, this role will be central to enabling commercial outcomes and partner success for our Travel Partnerships & Advertising (TPA) division with a heavy emphasis on commercial services infrastructure & platform health. In this role, you will:

• Lead Platform Innovation & Scalability Programs: Own delivery of platform‑wide innovation and scalability initiatives spanning Salesforce, integration services, and third‑party applications, ensuring alignment with TPSP and TPA divisional strategies.
• Advance Responsible, AI‑Driven Capabilities: Provide thought leadership and practical guidance to ensure platform services support scalable, AI‑enabled experiences that are implemented responsibly and with a customer‑centric focus.
• Drive Cross‑Team Technical Execution: Coordinate execution across multiple engineering and business domains, managing dependencies, risks, and trade‑offs to deliver secure, reliable, and resilient platform solutions.
• Partner on Architecture & System Design: Collaborate with Engineering, Product, and Architecture teams to define program scope, system interfaces, and service‑level objectives that enable efficient servicing workflows and commercial operations.
• Lead Planning & Program Governance: Facilitate cross‑functional planning and governance processes to ensure programs are effectively prioritized, staffed, and supported across business units and technical teams.
• Champion Platform Thinking: Promote platform architecture principles—reusability, extensibility, and long‑term scalability—across programs and technical decisions.
• Enable Agile Delivery & Transparency: Drive agile execution using Jira and related tools to ensure visibility, predictable delivery, and continuous improvement throughout the program lifecycle.
• Influence Through Clarity & Insight: Translate complex systems, architectural considerations, and technical trade‑offs into clear, actionable decisions for technical and business stakeholders, driving measurable outcomes.

Minimum Qualifications:

• Bachelor's degree in Computer Science, Engineering, or a related technical field; or equivalent related professional experience.
• 8+ years of relevant professional experience in technical program management, including delivery of large-scale, cross-team initiatives.
• Proven track record of managing programs with broad scope of ownership encompassing multiple services, domains, or organizations.
• Demonstrated technical aptitude to collaborate with engineering and AI/ML teams, including understanding of system/API design and data modeling.
• Familiarity with AI-driven systems, tools, or workflows and applying AI/ML concepts to real world products.

Preferred Qualifications:

• Platform‑oriented Technical Program Management: Proven experience as a platform‑focused Technical Program Manager (or similar role) with a strong background in service management, operational readiness, systems integration, AI‑driven ecosystems, and end‑to‑end technical program delivery.
• Salesforce Expertise: Hands-on experience with Salesforce.com, including platform integrations, customizations, and workflows; Salesforce certifications strongly preferred.
• Architecture & Integration: Strong understanding of service‑oriented architecture, APIs, and enterprise integration patterns, with experience overseeing scalable, high‑availability platforms.
• AI/ML Program Leadership: Experience architecting or guiding integration of AI/ML capabilities within program scope, with a strong understanding of responsible deployment and monitoring of AI‑enabled features.
• Cross‑Functional Program Leadership: Track record of leading complex, multi‑team, multi‑system programs while driving alignment across engineering, product, and business stakeholders.
• CRM & Business Process Acumen: Skilled at navigating CRM ecosystems—especially Salesforce—and connecting technical execution to business outcomes across commercial operations, partner engagement, and sales/service workflows.
• Influence & Collaboration: Ability to influence without formal authority and work effectively across engineering, product, and business teams to drive clarity and alignment.
• Program Governance & Agile Delivery: Proficiency in agile methodologies, Jira, and program governance frameworks, with experience managing roadmaps, risks, and cross‑team dependencies.
• Communication & Strategic Thinking: Clear and confident communicator capable of simplifying complex concepts and driving shared understanding across diverse technical and non‑technical audiences.

The total cash range for this position in Seattle is $184,500.00 to $258,000.00. Employees in this role have the potential to increase their pay up to $295,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.