Join Citi Commercial Bank’s Natural Resources team in Houston as a VP Relationship Associate, where you'll play a pivotal role in delivering exceptional banking experiences to our energy sector clients. This is a high-impact position that combines strategic client relationship management with operational excellence, supporting a diverse portfolio of ~80 clients across the natural resources industry.

As a trusted partner to our banking team, you'll be the critical link between clients, relationship managers, and internal product specialists—ensuring seamless service delivery and driving client satisfaction.

Responsibilities:

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Client Relationship & Service Excellence

• Build and maintain relationships with bankers, internal operational teams, product specialists, and clients, becoming the go-to resource for complex requests, problem escalation, and swift resolution

• Deliver proactive client support by anticipating needs, coordinating cross-functional resources, and ensuring clients receive world-class service across Citi's global platform

• Facilitate global connectivity by helping clients leverage Citi's international network, connecting them with local coverage teams and product expertise worldwide

Operational Leadership & Execution

• Coordinate treasury account management including account openings, maintenance, and servicing coordination across various treasury operations teams

• Drive seamless client onboarding by partnering with Relationship Managers and product teams to efficiently set up new clients and subsidiaries, ensuring all KYC and initial credit requirements are completed accurately and on time

• Ensure regulatory compliance by managing timely completion of Know Your Client (KYC) documentation and other regulatory requirements in collaboration with product partners and bankers

Data Integrity & Documentation

• Maintain accurate client records including legal and marketing hierarchies across internal systems

• Document client interactions by ensuring periodic support discussions are properly recorded and accessible

• Safeguard firm reputation by appropriately assessing risk in business decisions, demonstrating sound ethical judgment, and escalating control issues with transparency while adhering to all applicable laws, regulations, and policies

Qualifications:

• Bachelor's degree from an accredited institution

• 7+ years of experience in commercial banking, with demonstrated expertise in client relationship management and banking operations

• Familiarity with treasury products and services

• Knowledge of global banking operations and international client servicing

• Experience with KYC/AML processes and regulatory compliance

• Strong communication and interpersonal skills with the ability to navigate complex client needs and build trusted relationships across all organizational levels

• Proven problem-solving abilities with a track record of coordinating cross-functional teams to resolve client issues efficiently

• Detail-oriented mindset with exceptional organizational skills and ability to manage multiple priorities simultaneously

• Risk management acumen with understanding of compliance requirements and regulatory frameworks in commercial banking

Education:

• Bachelors degree, potentially Masters degree

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Commercial and Business Sales

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Job Family:

Commercial Sales Support

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Time Type:

Full time

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Primary Location:

Houston Texas United States

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Primary Location Full Time Salary Range:

$103 200,00 - $154 800,00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

abr 16, 2026

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

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