Job Description and Requirement  

Role Responsibilities: 

Customer Centric 

• Connect with external and internal customers to gain a deep understanding of their workflows and needs and validate our approach to addressing them.   

• Collaborate with engineering to address workflows and pain points across various customer segments and personas. 

• Provide recommendations based on customer data and insights, ensuring alignment with evolving industry standards and customer expectations. 

Product Leadership 

• Own the product roadmap and backlog for Unstructured Storage 

• Work directly with Product Leads to help build a strategy and goals for their product(s).   

• Track and reports on key product metrics that are relevant to your domain and expected outcomes.    

• Facilitate cross-functional communication to align stakeholders on priorities and outcomes across infrastructure domains. 

Technical Leadership 

• Work closely with your Engineering counterparts to ensure that the team delivers a product that meets our scalability, reliability, usability, observability, efficiency and performance standards.   

• Be well versed in technical aspects of cloud platform architecture with deeper technical understanding to communicate with development team members and make informed decisions about the product development.  

• Possess the technical acumen needed to understand the technical challenges faced by the team, the root cause of incidents and propose effective solutions for them.  

• Engage in deep technical discussions with Engineering Managers and Technical Architects to understand the implications that future work could have on your product and customers.  

Product Implementation 

• Break down complex projects into iterative releases, ensuring measurable milestones for improved system performance and scalability. 

• Anticipate and address dependencies across teams to solve challenges collaboratively. 

• Develop customer-facing documentation and release notes specifically related to platform updates and improvements. 

• Work with internal stakeholders to align go-to-market strategies for new infrastructure capabilities, ensuring a seamless rollout to customers. 

Minimum qualifications:  

• 7+ years of experience in product management building and delivering custom software 

• 1+ years of experience inspiring, managing, and coaching Product Owners as direct reports 

• Demonstrated strong execution skills, with the ability to manage multiple initiatives and priorities simultaneously 

• Detail‑oriented while maintaining focus on strategic objectives and long‑term outcomes 

• Excellent communicator and presenter, with strong written and verbal communication skills 

• Solid understanding of the software development lifecycle and Agile methodologies 

• Bachelor’s degree in Business, Computer Science, Engineering, Design, or comparable practical experience 

Preferred Qualifications 

• Experience building and scaling products in large‑scale SaaS or enterprise software environments, ideally supporting complex or mission‑critical use cases 

• Technical background in Computer Science, Engineering, Data Science, or equivalent hands‑on experience working closely with technical platforms and systems 

• Strong understanding of cloud infrastructure technologies, including distributed systems and their operational challenges 

• Experience working at the intersection of product and engineering with a proven ability to thrive in highly cross‑functional environments 

• Excitement for solving complex infrastructure and data management problems in a high‑demand SaaS environment 

• Proven ability to analyze product and platform metrics to monitor system health, forecast scaling needs, and optimize cost efficiency 

• Experience delivering features and platform capabilities from ideation through implementation, aligning customer needs with business and technical constraints 

• Ability to clearly articulate infrastructure‑ and platform‑focused strategies to both technical and non‑technical audiences