Schedule: 1st Shift, Monday to Friday 8am - 5pm

Overtime based on business needs

What You Will Do –

As an Account Services Representative, you will be expected to perform with honesty and integrity instituting a highly responsive and unsurpassed level of customer service.

• Provide phone and/or email support for inquiries from sales and healthcare professionals
• Answer incoming requests through a multichannel system which includes but is not limited to order entry, order status verification and processing return orders
• Consistently maintain all record-keeping as appropriate and in accordance with Stryker specifications, and follow standardized process to ensure 100% quality for all orders
• Understand, interpret, and explain detailed information of processes and procedures
• Participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required
• Demonstrate flexibility in responding to new and rapidly changing situations and environment
• Demonstrate an understanding of how decisions impact customers, markets and sales representatives
• Provide support beyond standard hours as needed if call volume and/or workload require additional time

What You Need –

Required

• At least 2 years of customer service or account management experience
• High School diploma or GED equivalent
• Ability to work flexible hours as needed to support the business needs

Preferred

• Associates or Bachelor's Degree
• Experience with Customer Service and Order Entry
• Experience with Systems Applications & Products (SAP), Enterprise Resource Planning (ERP) software
• Experience with Salesforce, PowerBI, and/or Genesys

Pay rate will not be below any applicable local minimum wage rates.