Visa Technology & Operations LLC, a Visa Inc. company, needs a Staff SW Engineer (multiple openings) in Austin, TX to:

• Partner with strategy, functional, technical, and UX experts to architect, design, and lead ServiceNow HRSD implementations that address the key needs of HR organizations and their workforces.
• Design, Development, and Implementation of the HR Service Delivery module including Case and Knowledge management, Employee Service Portal, Virtual Agent, Machine Learning, HR Workspace, and AI search.
• Work with a team of both functional and technical consultants through requirements gathering and sprint design sessions for the ServiceNow HRSD applications.
• Support the iterative configuration of the HRSD application, engage stakeholders to conduct reviews through joint design sessions.
• Configure and enhance the core application, including, but not limited to, Service Catalog, Service Portal, Incidents, Knowledge Base, Management, Integrations, and Reporting.
• Implement integrations with ServiceNow, 3rd party solutions, and internally developed applications.
• SNOW Certified System Administrator required.
• Position reports to the Austin, Texas office and may allow for partial telecommuting.

Basic Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, Information Technology or related field, followed by 5 years of progressive, post-baccalaureate experience in the job offered or in a Software Engineer-related occupation.
• Alternatively, a Master’s degree in Computer Science, Information Systems, Information Technology or related field and 2 years of experience in the job offered or in a Software Engineer-related occupation.
• Position requires experience in the following:
  • ServiceNow integration solutions, including SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, and FTPS.
  • Building user interface using HTML, CSS; JavaScript
  • Building user interface using Angular Framework.
  • Scoped app development, working in service portals.
  • Widget creation, configuring and customizing HR life cycle events (HRSD), and creating custom reports.
• Certification Required: SNOW Certified System Administrator

Worksite: Austin, TX

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Travel Requirements: This position does not require travel.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

U.S. APPLICANTS ONLY: The estimated salary range for this position is $163,550.00 USD to $210,300.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.