Human Capital

Our Human Capital practice is at the forefront of transforming the nature of work. As converging forces reshape industries, our team uniquely addresses the complexities of work, workforce, and workplace dynamics. We leverage sector-specific insights and cross-domain perspectives to help organizations tackle their most challenging workforce issues and align talent strategies with their strategic visions. Our practice is renowned for making work better for humans and humans better at work. Be part of this exciting era of change and join us on this transformative journey.

Recruiting for this role ends on 6/30/2026.

Work you'll do

As a Total Rewards Benefits Operate Manager, you will lead work at the intersection of H&W benefits strategy, administration operations, and enabling technology. You'll help clients and internal teams translate benefits requirements into scalable platform capabilities-understanding what leading benefits administration providers can deliver, how HCM platforms connect to those ecosystems, and what it takes to drive successful implementation and ongoing operations. This will be achieved either through use of Deloitte's proprietary BenefitIQ technology or an HCM solution as appropriate.

You'll be accountable for delivering high-quality outcomes, managing teams and stakeholders, and shaping product-enabled solutions that improve member experience, administrative efficiency, and compliance-aligned execution.

Key Responsibilities:

• Lead delivery workstreams supporting BenefitsIQ-enabled H&W programs (e.g., discovery, solution design, implementation support, optimization, operations readiness).
• Translate H&W benefit requirements into administration-ready designs (eligibility, enrollment, life events, evidence of insurability, deductions, billing, vendor feeds, reporting).
• Partner with product and delivery teams to define and refine platform features, configuration standards, and repeatable assets.
• Advise on end-to-end H&W administration capabilities across traditional provider platforms (e.g., enrollment experience, rules engines, eligibility, communications, carrier connectivity).
• Guide decisions on vendor/platform fit based on client context, administrative complexity, and operating model needs.
• Support operational design including SOPs, roles/responsibilities, case management, escalations, controls, and service metrics.
• Demonstrate a working understanding of core HCM concepts and integration patterns (e.g., worker/benefit event data, payroll deductions, file-based vs API, inbound/outbound feeds).
• Communicate effectively with client stakeholders (HR, Total Rewards, HRIT, Payroll, vendors) and internal leadership.
• Contribute to proposals, estimates, delivery plans, status reporting, and risk/issue management.
• Drive continuous improvement, capturing lessons learned and turning them into reusable playbooks and product backlog items.

The Team

Our Insights, Innovation & Operate Offering is designed to enhance key aspects of our clients' businesses by leveraging cutting-edge technology, data, and a blend of deep technical and human expertise. We innovate and deliver creative, industry-specific solutions that streamline operations and accelerate speed-to-value.

Required Qualification:

• Bachelor's degree
• 6+ years of experience in health and welfare benefits administration in implementation, operations, optimization, or vendor/provider environments
• 4+ years of experience evaluating or supporting benefits administration platform capabilities, including configuration, custom requirements, rules complexity, or vendor and carrier connectivity
• 4+ years of experience supporting Human Capital Management platform data or payroll integrations for rewards or benefits programs, including eligibility, events, payroll deductions, or file-based exchanges
• 4+ years of experience creating project documents, status reports, analyses, or presentations using Microsoft Excel and Microsoft PowerPoint for client, stakeholder, or leadership audiences
• Limited immigration sponsorship may be available
• Ability to travel 0-50%, on average, based on the work you do and the clients and industries/sectors you serve.

Preferred Qualifications:

• Certification in one or more Human Resources or health and welfare disciplines, such as Certified Employee Benefit Specialist, Professional in Human Resources, Senior Professional in Human Resources, Society for Human Resource Management Certified Professional, or Society for Human Resource Management Senior Certified Professional
• 6+ years of experience supporting or leading health and welfare benefits change initiatives across implementation, operations, or transformation programs
• 3+ years of experience using Human Resources technology delivery methods, including Agile delivery, iterative delivery, product backlog management, or requirements traceability
• 3+ years of experience working with 2 or more health and welfare administration providers across implementation or ongoing administration activities
• 2+ years of experience supporting retirement administration provider processes, capabilities, or plan rules
• 3+ years of experience using Workday or other Human Capital Management platforms in support of benefits, eligibility, life events, deductions, or integration activities

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $144,200-265,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Possible Locations: Atlanta, Austin, Baltimore, Boston, Charlotte, Chicago, Cincinnati, Cleveland, Columbus, Costa Mesa, Dallas, Denver, Detroit, Hartford, Houston, Indianapolis, Jacksonville, Kansas City, Las Vegas, Los Angeles, McLean, Miami, Minneapolis, Morristown, Nashville, New Orleans, New York, Philadelphia, Pittsburgh, Portland, Raleigh, Richmond, Sacramento, San Antonio, San Diego, San Francisco, San Jose, Seattle, St. Louis, Stamford, Tampa, Tempe

Information for applicants with a need for accommodation:
https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

For more information about Human Capital, visit our landing page at:
https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-human-capital-consulting-jobs.html

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