Do you enjoy solving technical challenges and helping people work efficiently?
Are you passionate about delivering exceptional IT support and ensuring business continuity?
Do you thrive in dynamic environments where every day brings new opportunities to learn?

If so, this could be the role for you.

The Role
As an Onsite Support Analyst, you’ll be the go-to expert for resolving hardware and software issues that cannot be solved remotely. You’ll diagnose problems, restore system availability, and ensure smooth operations for users at their location — all while providing outstanding customer service and collaborating with cross-functional teams.

What You’ll Do

• Diagnose and resolve technical incidents that require onsite support.
• Provide guidance and assistance to users, including VIP stakeholders.
• Escalate complex issues and coordinate with other IT teams when needed.
• Maintain accurate records of incidents and update the knowledge base.
• Ensure timely follow-up and closure of tickets to meet service standards.