Associate - Support Analyst

Scope: Full-time | Office: Medellín | On site

Are you someone who enjoys solving technical challenges and providing exceptional support to users?

Are you passionate about technology and eager to ensure systems run smoothly and efficiently?

Do you thrive in environments where collaboration, problem-solving, and continuous learning are part of your everyday?

If so, this could be the ideal position for you.

At SoftwareOne, we are looking for an Associate – Support Analyst to deliver high-quality on-site support to our users, ensuring effective solutions to their technical needs while maintaining outstanding customer service.

• Provide quality service and timely solutions to user requests.

• Lead and resolve incidents and requests across operational areas.

• Escalate sophisticated or critical situations according to defined channels.

• Address and troubleshoot hardware, software, network, and IT component issues.

• Respond to user queries, diagnose problems, and provide technical resolutions efficiently.