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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Role Description:
We are looking for an Enablement Success Sr Manager who will play a vital role in leading the development of implementation readiness enablement to grow the Salesforce ecosystem aligned to Retail Cloud (PredictSpring acquisition). This is a critical role to help partners get up to speed on gaining a deep understanding of the product implementation procedures to deliver projects that focus on customer success.

As an Enablement Success Sr Manager, you will lead the way in rapidly growing our partner ecosystem’s technical capacity and capabilities to support the tremendous growth of Retail Cloud. They are accountable for developing and leading the execution of Industry/Product Partner Product Enablement Success programs. They must have technical product knowledge & experience, Industry and enablement skills are a big plus.

As part of the Alliances & Channels organization at Salesforce, you will be part of a distributed team owning the development of partnerships with our Strategic Consulting Partners and Service Partners. Salesforce is transforming the industry.

Key Responsibilities:
As Partner Enablement Success Sr Manager (Delivery & Implementation Readiness) you will:

• Prioritize, lead, develop, deliver, and maintain repeatable technical enablement content, hands-on configuration exercises, presentations, and programs to partner(s) teams

  • These programs drive certification growth, implementation readiness, and customer success that should support Retail Cloud growth with a C360 lens when applicable both globally and in prioritized regions

• Equip partners to grow the depth of expertise by understanding specific use cases; build and deliver hands-on workshops to deepen product expertise

• Align with Product leaders to help launch and build readiness for New Product Introductions (NPI) and critical product updates (CPU)

• Work cross-functionally with stakeholders and business partners including but not limited to Product Management, OU leads, Marketing, CSG, other A&C teams, SMEs

• Build and structure programs that equip partners for delivery readiness, which focuses on best practices and guidance toward delivering successful projects with customers

• Update dashboards and other tracking tools that communicate to Executive Leadership the effectiveness of identified programs and investments.

• Empower solution-implementing partners in the community via Partner Community User Groups, Slack Channels, and recurring events that highlight use cases and enablement details needed to grow practice proficiency

• Collaborate with product teams to host Partner Advisory Board (PAB) sessions to showcase product roadmaps, drive collaboration between partners and Salesforce, and gather feedback from partners that benefit product positioning and implementation

• Localize our capacity and capability offerings to meet the local regulations, culture, and business environment as needed.

• This is not intended to be an exhaustive list of duties or responsibilities; at times other duties may be assigned as needed

Requirements and Skills:

• Minimum Requirements

• PredictSpring product experience

• Willingness to travel up to 30%

• Commerce Cloud, Point of Sale or Retail product experience

• Demonstrated analytical, organizational, and project management skills, using relevant information to make timely decisions that affect cross-functional teams and have a substantial impact on investments and program effectiveness.

• Strong tolerance for ambiguity; able to focus and implement in a changing environment; ability to make things happen

Preferred Requirements:

• 5+ years’ experience in a customer or channel Technical role focused on regional SI’s or GSIs

• Enablement experience in technical product training

• Deep technical product knowledge to function as leader/advisor and deliver training to strategic global and regional partners

• Consistent track record in leading, building, and implementing enablement strategy and delivering technical hands-on enablement

• Executive presence and thought leader with strong enterprise software market experience and PaaS, SaaS, and or Cloud technology companies

• Salesforce Administrator Certification

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