As a Senior Manager, Product Management on the Customer & Developer Experience team, you’ll own the strategy for foundational capabilities that shape how customers and internal users experience the Pismo platform every day. You’ll lead a team of product managers and partner with cross-functional leaders across product, technical, and client-facing teams to drive the next generation of infrastructure powering the Pismo Developers Portal and Pismo Control Center. Success in this role requires a unique blend of hands-on technical ownership with strategic leadership to craft a compelling vision of scalability, security, and extensibility, laying the groundwork for future customer, product, and team growth.

What You’ll Do:

• Own the strategic vision for the web application and platform shared services that power the Pismo Developers Portal and Control Center.
• Lead and grow a team of product managers, fostering a collaborative, high-ownership culture and mentoring PMs to be strong technical product leaders.
• Drive hands-on platform product work, engaging deeply with APIs, architecture tradeoffs, and technical design alongside engineering.
• Partner with cross-functional leaders to prioritize product investments that balance near-term needs with long-term scalability and resilience.
• Define and track success metrics and continuously improve platform quality, performance, and reliability.
• Represent the product strategy and outcomes to senior leadership with clarity, confidence, and impact.

Basic Qualifications:

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications:

• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• 3+ years of people management experience with a focus on mentoring and building collaborative, accountable teams. Experience managing global and/or remote teams preferred.
• 5+ years of product management experience owning software platform or shared services roadmaps, including web applications, REST APIs, and system integrations.
• Strong communication skills with the ability to influence and align diverse stakeholders across all levels of the organization, from engineers to executives.
• Strategic leadership experience directing prioritization and roadmap management across multiple Agile development teams.
• Deep commitment to quality throughout the product life cycle, including non-functional aspects such as integrity, resilience, and scalability.
• Proficiency with product analytics to measure customer and business value, validate decisions, and uncover meaningful opportunities for improvement.
• Hands-on and technically curious, with a willingness to dive into technical details, read API docs, experiment with endpoints, and collaborate closely with engineering.
• Passion for creating platforms that empower developers and unlock organizational velocity.
• Experience in Fintech, Banking, Payments, or IT is a plus.
• Proficiency in Portuguese is a plus.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for this position is 162,500.00 to 260,400.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.