Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

In this role, you will:

• Assists with issue or incident investigations by gathering and documenting necessary information

• Collects information to understand problems and identify their origin

• Research precedents and known solutions for basic or routine problems

• Assist with quality reporting and feedback

• Provides day-to-day technical support for complicated internal and external systems software and connectivity issues to mitigate customer impact with a goal of first contact resolution

• Implements prescribed steps and ensures effective resolution, escalating troubleshooting if needed

• Provides high-level customer service to inquiries and issues

• Assists team members in the creation of routine technical communication materials (e.g., policies & procedures, guidelines, presentations, messages)

• Learns to think broadly and understand how, why, and when policies/processes are standardised and when they differ across the organisation

• Executes tasks and/or provides data to support implementation of holistic solutions that forge linkages between structure, people, process and technology

Experience and qualifications:

• More than 6 months of experience in a vocational role

• High school or equivalent-related professional experience

• Collects information to understand problems and identify their origin

• Implements prescribed steps and ensures effective resolution, escalating troubleshooting if needed

• Knows basics about infrastructure services

• Familiar with cloud infrastructure services

• Knows basics about some concepts with systems (e.g. client/server architectures, the purpose of a database, how browsers and applications interact.)

• Has basic familiarity working with observability and operational tools

• Generates reporting and identifies action items

• Uses references for common questions

Technical Skills:

• Basic technical troubleshooting skills.

• Knowledge of SQL and Excel are essential.

Nice to have:

• Python, C++, and other programming languages

• Querybook, Splunk, Kibana, and Postman

• Scrum/Agile methodologies

• Automation experience, AI

• Understanding of API, XML

• Salesforce, Jira, Confluence

• Analytical skills and proactive, solutions-oriented approach

• Experience in working with big datasets.

• Process simplification experience.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.