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Job Details
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
Why Join Us?
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.
We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.
Introduction to the Team:
At Expedia Group, we are passionate about creating exceptional traveler and partner experiences through data-driven insights. Our User Experience Research team plays a critical role in shaping the future of global travel by uncovering what matters most to our customers. We are looking for a Director of Quantitative UX Research to lead the vision, strategy, and execution of quantitative and mixed-methods research across our portfolio of products. This is an opportunity to influence decisions at scale and elevate the rigor and impact of research across the organization.
In This Role You Will:
Define the roadmap for measuring customer experiences across Expedia Group products.
Partner with senior leadership to investigate drivers of customer experience changes, instrumentation strategies, and frameworks that quantify experience quality.
Ensure research insights are tied to business metrics and used to forecast, predict, and guide product direction.
Advance methodological excellence in survey design, psychometrics, and behavioral modeling.
Build scalable systems for durable insights, including reusable datasets, benchmarks, and predictive models.
Collaborate with Data Science and Experimentation teams to align statistical standards and develop new techniques for understanding experience quality at scale.
Champion triangulation by pairing quantitative data with qualitative insights to tell complete, human-centered stories.
Grow and mentor a global team of quantitative and mixed-method researchers, defining clear skill paths and promoting growth.
Represent quantitative research internally and externally through thought leadership and best practice evangelism.
Minimum Qualifications:
15+ years of relevant professional experience without an advanced degree, or 5–10 years with a suitable advanced degree, or equivalent experience.
Proven experience in thought and domain leadership within quantitative research.
Strong expertise in data modeling, measurement science, and survey design.
Demonstrated ability to lead high-performing research teams and influence senior stakeholders.
Experience building scalable research systems and frameworks that connect insights to business outcomes.
Preferred Qualifications:
Master’s or PhD in Human-Computer Interaction (HCI), Human Factors, Psychology, or a related field.
Experience partnering with design, product, and data science teams in a global organization.
Familiarity with advanced statistical techniques, behavioral modeling, and experimentation frameworks.
Track record of publishing thought leadership and contributing to the research community.
Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.
Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits.
Accommodation requests
If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.
We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.
Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
Why Expedia Group? Expedia Group, Inc. brands power travel for everyone, everywhere through our global platform. Driven by the core belief that... Read more