10000 Team leadership in customer operations and technology space Jobs

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Job Summary: The Director of Partner Operations and Enablement will play a pivotal role in developing and executing strategies to optimize our global partner ecosystem. This role focuses on enhancing partner performance, driving operational excellence, and ensuring partners have the necessary tools and knowledge to succeed. The ideal candidate will have a strong background in partner management, operations, and enablement within financial services or tech space.

Key Responsibilities:

• Strategic Planning: Develop and implement a comprehensive partner operations and enablement strategy aligned with the company’s global objectives.
• Operational Excellence: Oversee the operational aspects of the partner program, including onboarding, training, and performance management
• Technology Selection & Implementation: lead the team through a Partner Relationship Management System selection and implementation process working closely with all relevant stakeholders and Business Systems
• Enablement Programs: Work with Enablement Team to design and deliver enablement programs that provide partners with the knowledge, skills, and resources needed to effectively sell and support our solutions
• Cross-Functional Collaboration: Work closely with sales, marketing, product, and customer success teams to ensure a seamless partner experience and drive mutual growth
• Market Insights: Stay informed about industry trends, competitive landscape, and emerging technologies to inform partner strategies and initiatives
• Continuous Improvement: Identify opportunities for process improvements and implement best practices to enhance partner operations and enablement
• Program Development: Build, extend, and enhance the Partner Enablement program, ensuring first-year partners engage in onboarding activities within the established timeline
• Content Management: Facilitate program design reviews and manage the roadmap for partner community content curation, communications, delivery processes, program growth, and scaling
• Stakeholder Engagement: Network with key internal and external stakeholders and monitor industry trends to manage enablement strategy and ongoing program vision
• Metrics and Reporting: Develop and deliver metrics and reports that show progress against business targets and KPIs, such as partner practice growth and Customer NPS objectives
• Team Management: Oversee and manage the Partner Enablement team, ensuring alignment with the partner experience strategy and initiatives
• Partner Engagement: Develop and implement programs to enhance partner engagement and loyalty, monitor and analyze partner feedback, and identify areas for improvement
• Training and Development: Ensure the training catalog supports the partner journey and accelerates partners' path to revenue

Qualifications:

• Education: Bachelor’s degree in Business, Marketing, or a related field; MBA or equivalent advanced degree preferred
• Experience: 10+ years of experience in partner management, operations, and enablement within the financial services software industry or tech space
• Leadership: Proven track record of leading and developing high-performing teams in a global, matrixed environment
• Analytical Skills: Strong analytical and problem-solving abilities, with a data-driven approach to decision-making
• Technical Acumen: Familiarity with financial services software solutions and the ability to understand and articulate technical concepts. Expertise in Salesforce and Google Workspace preferred but not required
• Adaptability: Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively
• Program/Project Management: Experience in program management, partner programs, enablement, and global program and project delivery for large enterprise technology companies
• Collaboration: Demonstrated ability to collaborate across organizations and cross-functional teams to drive successful outcomes
• Organizational Skills: Exceptional organizational skills, attention to detail, and time-management
• Change Management & Strategic Thinking: Experience with change management and driving process improvement initiatives; Strong strategic and critical thinking

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Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.