The Apps Sup Tech Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

• The Apps Support Tech Lead Analyst is responsable to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.
• Provides expertise in area and an advanced level of understanding of the principles of apps support.
• Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; documents requirements.
• Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.
• Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements
• Considers the implications of the application of technology to the current environment.
• Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options.
• Acts as advisor or coach to new or lower level analysts; allocates work.
• Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.
• Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services.
• Persuades and influences others through strong and comprehensive communication and diplomacy skills
• Performs other duties and functions as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Extensive IT Industry Experience: Proven 10-12 years of IT experience in large‑scale software engineering and enterprise development initiatives. Strong hands‑on programming experience with Java, Python, Angular and Spring Boot, including designing, building, and maintaining complex application components.
• Database Expertise: Solid understanding of both relational and non‑relational databases, with particular depth in Oracle and Microsoft SQL Server. Knowledge in writing optimized SQL queries, performing performance tuning, and managing large datasets is highly desirable.
• UNIX / Operating System Proficiency: Strong working knowledge of UNIX/Linux environments, including System navigation, process management, and filesystem administration, Shell scripting (bash, ksh, sh) for automation and operational tasks.
• Automation & Application Engineering: Experience developing web applications, implementing automation solutions, enhancing application performance, ensuring system responsiveness, and partnering cross‑functionally across software development, QA, and infrastructure teams. Strong understanding of secure coding practices and application security controls.
• Production Management & Core Services Support: Demonstrated experience in a production support or core services operational role, handling incident resolution, root‑cause analysis, environment stability, release support, and continuous service improvements.
• Project & Service Management: Track record of driving technology and service improvement initiatives with measurable outcomes. Ability to manage multiple workstreams, coordinate across teams, and deliver enhancements that improve system reliability and service quality.
• Planning & Prioritization Skills: Strong ability to organize workload, adapt to changing priorities, and manage time effectively in a fast‑paced environment.
• Effective Communication: Excellent verbal and written communication skills. Capable of delivering clear technical and status updates, presenting findings, and engaging appropriately with stakeholders at various levels.
• CI/CD Pipelines Knowledge : Implement and manage continuous integration/continuous delivery (CI/CD) pipelines to ensure efficient and automated software delivery.
• AI Skills : Leverage Artificial Intelligence (AI) and machine learning techniques to enhance application functionality and develop intelligent features.

Education:

• Bachelor’s/University degree, Master’s degree preferred.
• Certifications for Programming, DB or Unix skills are desirable.
• Project Management related Certification and/or AI/ML Certifications would be a plus.

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Job Family Group:

Technology

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Job Family:

Applications Support

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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