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Position Overview

We are hiring a Senior Enterprise Customer Success Manager (ECSM) to lead post-sale success for Autodesk’s largest Enterprise customers in Korea.

The ECSM is a senior, customer-facing leader responsible for driving business outcomes through adoption, acting as a trusted advisor to executive stakeholders, and orchestrating internal Autodesk teams to deliver long-term value.

This role plays a critical part in Autodesk’s Enterprise success in Korea, supporting some of the country’s largest organizations as they modernize workflows and realize value from Autodesk platforms.

Responsibilities

• Manage post-sale success for a portfolio of Enterprise/EBA customers, serving as the primary strategic point of contact

• Build trusted relationships with executive, business, and technical stakeholders in complex, multi-layered organizations

• Collaborates with internal experts to translate customer business/technical challenges into business solutions based on Autodesk products & services

• Oversee desired business outcomes, success metrics, and adoption roadmaps aligned to customer priorities through collaboration with business stakeholders

• Lead Executive Business Reviews (EBRs) focused on value realization, adoption progress, and long-term strategy

• Monitor account health, mitigate risks, and partner with Sales and other internal stakeholders on renewals and expansion

• Act as the voice of the customer internally, providing structured feedback and insights

Minimum Qualifications

• 5~10 years of experience in Customer Success, Enterprise Account Management, Consulting, or similar senior customer-facing roles

• Experience working with large enterprises or conglomerates in complex environments

• Experience in Autodesk Construction Cloud(ACC), AEC workflows, construction / enterprise digital transformation, or comparable enterprise cloud and data solutions is a strong plus

• Ability to lead business-level conversations with technical adoption in mind

• Proven stakeholder management, facilitation, and consensus-building skills

• High emotional maturity, resilience, and executive presence

• Business-level fluency in Korean and English

Prefer candidate

• Enterprise-level strategic perspective with the ability understanding complex organizational structures, stakeholder personas, decision-making dynamics, and political nuance

• Strong orchestration capability — able to mobilize and align the right Autodesk resources to the right stakeholders and business priorities at the right time

• Exceptional stakeholder management skills, with the ability to build trust across executives, business leaders, and technical teams

• Calm, grounded communicator who navigates ambiguity, tension, and competing priorities with maturity and professionalism

• Strategic yet outcome-oriented mindset balanced with practical execution

• Customer-first orientation combined with strong commercial awareness and sound judgment

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About Autodesk

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When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

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