Citi Job Details
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Responsibilities:
- Oversee day-to-day processing of incoming/outgoing payments, returns, repairs, and cancellations across:
- Domestic: RTGS, NEFT, IMPS, UPI (as applicable)
- Cross-border: SWIFT (MT/MX ISO 20022), correspondent banking
- Other: SEPA/CHAPS/Fedwire/CHIPS (if applicable to client base)
- Ensure cut-off adherence, queue management, work allocation, and capacity planning to meet daily volumes and peak loads.
- Supervise exception handling: STP fallouts, R-messages, NACKs, investigations, rejects, and repairs.
- Validate payment data quality: beneficiary details, purpose codes, regulatory tags, FX details, charges (OUR/SHA/BEN), and compliance flags.
- Manage payment investigations end-to-end: trace/recall, delayed/duplicate/non-received funds, MT199/MT192/MT195 messaging, charge disputes, and returns.
- Liaise with correspondent banks, internal product/compliance, and front-line teams to expedite resolution.
- Provide accurate, timely updates to clients and stakeholders; own escalations and aged items until closure.
- Enforce strong first-line controls: 4-eye checks, segregation of duties, maker-checker, and access control.
- Oversee hits from sanctions/AML screening (e.g., OFAC/UN/EU, local lists): document investigation and dispositions; escalate as required.
- Ensure compliance with regulatory reporting and audit readiness (internal/external).
- Maintain meticulous process documentation, E2E SOPs, RCSA evidence, and KRIs.
- Lead a team of analysts/senior analysts; manage rosters, shifts and leaves.
- Coach for quality & productivity, run huddles, conduct 1:1s, and performance reviews.
- Build cross-skilling and coverage depth across rails and sub-processes; ensure succession for key roles.
- Foster a continuous improvement and speak-up culture.
- Track and publish daily/weekly/monthly dashboards: volumes, STP %, rejects/repairs, investigation TAT, aged items, client escalations, sanctions false positives, near misses.
- Root cause analysis (RCA) for defects and operational incidents; implement CAPA and verify effectiveness.
- Partner with Tech/Product to reduce manual touchpoints, enhance STP, and mitigate risk.
- Drive Lean/Kaizen initiatives—target rework reduction, higher STP, lower backlog, faster TAT.
- Author/maintain SOPs, decision trees, and checklists; keep controls current with policy/regulatory changes.
- Participate in UAT, migrations, and ISO 20022 readiness/hardening; certify team readiness for change.
Qualifications:
- Relevant Degree or equivalent experience
- Demonstrated project management skills
- Ability to work under pressure and manage to deadlines
- Ability to work in a fast-paced environment
- Consistently demonstrates clear and concise written and verbal communication
- Attention to detail and intermediate problem solving skills
Education:
- Bachelor’s degree/University degree or equivalent experience
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Job Family Group:
Operations - Transaction Services------------------------------------------------------
Job Family:
Transaction Capture Services------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
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About Citi Working at Citi is far more than just a job. A career with us means joining a team of more than 200,000 dedicated people from around... Read more