About our Company

Medidata is powering smarter treatments and healthier people through digital solutions to support clinical trials. Celebrating 25 years of ground-breaking technological innovation across more than 36,000 trials and 11 million patients, Medidata offers industry-leading expertise, analytics-powered insights, and one of the largest clinical trial data sets in the industry. More than 1 million users trust Medidata's seamless, end-to-end platform to improve patient experiences, accelerate clinical breakthroughs, and bring therapies to market faster. Discover more at www.medidata.com.

About the Team:

Responsible for the overall relationship management of client accounts and day-to-day activities. Responsible for ensuring that Medidata is able to deliver quality projects and services on time and within budget through effective management of Medidata resources.

Responsibilities:

• Gain experience in Medidata systems and processes, with the aim to gain working knowledge of Patient Cloud products
• Complete standard project tasks with mentor/project team support for problem solving
• Support Patient Cloud Project Consultants on assigned studies with a focus on delivery of the scope on time, within budget and with a high quality outcome
• Support the Patient Cloud Project Consultants in their project delivery needs, including but not limited to the creation and maintenance of accurate and current study documentation
• Support the Patient Cloud Project Consultants in the management of client expectations
• Support the Patient Cloud Project Consultants by helping monitor project scope, timelines, issues & risks for a variety of projects
• Support the Patient Cloud Project Consultants by capturing minutes/action items during client and internal status meetings
• Support lessons learned meetings internally and externally including application of continuous improvement
• Support internal initiatives/task teams tied to team goals
• Contribute to mentoring new staff at same level
• Serve as primary point of contact and lead end to end processes for simple complexity projects as needed and as experience allows
• Assure compliance with Medidata's standard project management methodologies and Medidata SOPs

Qualifications:

• Basic understanding of clinical research (pharma, device and/or biotech sectors) and a good understanding of Clinical Research SaaS technology
• Experience working with eCOA/ePRO, eConsent, Virtual Trials or Wearable Sensors preferred, but not essential
• Able to demonstrate good verbal/written communication and organizational skills
• Experience in a client facing role and able to demonstrate a customer first attitude through work would be ideal
• Exhibit time management skills combined with strong collaboration and team-building awareness
• Some experience in managing project timelines and risk assessment would be advantageous
• Able to support project teams, promote unity and teamwork

• Self motivated and able to assume responsibility in a professional manner

• Can demonstrate some computing skills and has experience with MS Office suite and Google Workspace
• Is able to clearly demonstrate presentation and soft skills

• Travel expectations 10% - 20%, national / international

• Bachelors degree in an analytic / life science discipline a plus, or equivalent experience
• 0-3 years relevant experience in clinical/biomedical and/ or software development environment preferred

Base pay is one part of the Total Rewards that Medidata provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata's non-sales positions are eligible for annual bonuses. Medidata believes that benefits should connect you to the support you need when it matters most and provides best-in-class benefits, including medical, dental, life and disability insurance; a generous pension; and 25+ paid holidays per year.

Applications will be accepted on an ongoing basis until the position is filled.

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