The Technical Helpdesk Specialist is responsible for all EMEA Commercial Cards, hence they are representing not specific portfolio’s but all clients in EMEA. Apart from Commercial Card products, the agents are responsible for Spring by Citi. The position also supports the Follow The Sun model of client service, thus a cooperation with other regions stakeholders is required.

Responsibilities:

• Effectively analyse and solve the online technical system issues reported by the client via email or calls including resetting passwords or fixing log in issues
• Efficiently utilise both internal and client facing systems
• Provide practical solutions to the clients and internal stakeholders
• Escalate the issue to the Level 2 support if needed
• Deliver customer satisfaction and good quality service
• Support clients with reporting tools
• Work in partnership with vendors, technology, and client operations teams to prototype innovative solutions
• Propose and implement solutions that will increase operating efficiency and lead to an improved client experience

Qualifications:

• 2-5 years of experience in a related role
• Fluent English – both written and verbal
• Team-player with strong customer orientation
• Investigative mindset combined with thinking outside the box
• Proficient understanding of emerging technologies
• Effective analytic and presentation skills
• Bachelor’s/University degree or equivalent experience
• Readiness to work during public holidays and weekends on a rotational basis

By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (currently up to 2 days working at home per week), but also (potentially, subject to final offer) receive a competitive base salary and enjoy a whole host of additional benefits which can include:

• Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program)
• Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates
• Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates
• Employee Assistance Program financed by Employer
• Paid Parental Leave Program (maternity and paternity leave; statutory and 2 weeks additional paid paternity leave)
• Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential rates
• Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events
• Additional day off for volunteering
• Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform
• Opportunity to receive an annual discretionary incentive award
• Special offers and discounts for employees

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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Job Family Group:

Operations - Transaction Services

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Job Family:

Cash Management

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Time Type:

Full time

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Primary Location Full Time Salary Range:

68 740,00 zł - 108 660,00 zł

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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This job opening is for an existing job vacancy.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

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View Citi’s EEO Policy Statement and the Know Your Rights poster.