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Job Details
Are you passionate about empowering professionals through education and transforming the way they experience technology? We're looking for a Customer Product Trainer who will play a pivotal role in driving product adoption and customer success through innovative, impactful learning experiences. If you thrive at the intersection of education, technology, and customer engagement, this is a great role for you.
About the Role
In the role of Customer Product Trainer, you will:
Design and deliver engaging customer education programs — both in-person and virtually — that drive product adoption, retention, and long-term customer satisfaction.
Develop structured curricula and training materials grounded in adult learning principles and instructional best practices to meet clearly defined learning objectives.
Collaborate with cross-functional teams to understand legal workflows and integrate relevant processes into meaningful, context-rich educational content.
Apply AI-based solution expertise to create innovative learning experiences that address real customer challenges and accelerate product value realization.
Enable customer success by equipping customers with the tools, resources, and guidance needed to maximize the value of their Thomson Reuters solutions.
Leverage training analytics and customer feedback to continuously assess, refine, and elevate the effectiveness of learning programs.
Maintain proficiency in web-based platforms and virtual collaboration tools to deliver seamless, high-quality training and customer engagement experiences.
About You
You are a fit for the role of Customer Product Trainer if you have:
Bring 2+ years of professional experience in training facilitation or a related learning and development role, with a proven track record of delivering impactful education programs to diverse audiences.
Possess a strong customer-first mindset, with a demonstrated ability to build lasting relationships, anticipate customer needs, and foster loyalty through empathy and clear communication.
Have proven experience in presentation delivery and facilitation, with the ability to convey complex information in a clear, engaging, and accessible manner across diverse audiences.
Demonstrate expertise in curriculum design and development, with the ability to structure educational programs that align with specific learning objectives and measurable outcomes.
Juris Doctor (JD) degree or bring substantial hands-on experience working within the legal industry is strongly preferred.
Show proficiency in troubleshooting and problem-solving, with the ability to diagnose and resolve customer issues related to product adoption and education programs efficiently.
Be fully bilingual in English and French, with demonstrated professional experience designing and delivering training programs in both languages to diverse customer audiences.
Ability to travel up to once a month in Canada.
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What’s in it For You?
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For Ontario, Canada, the base compensation range for this role is $79,000 CAD - $129,000 CAD. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
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More information about Thomson Reuters can be found on thomsonreuters.com
Who we are Thomson Reuters informs the way forward by delivering trusted content and technology that people and organizations need to make the... Read more