At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

• Skills and Competencies
• Experience using, developing, or supporting complex technology solutions, ideally within a client‑facing or service environment
• Superb analytical skills with persistence in problem solving and the ability to troubleshoot complex issues accurately
• Strong client‑focused mindset, with the drive and enthusiasm to achieve high levels of customer satisfaction
• Highly organized and autonomous, with the ability to multi‑task effectively and manage competing priorities
• Strong collaboration and communication skills, with the ability to work effectively within an international team and present solutions clearly
• Basic knowledge of Structured Query Language (SQL) and French language skills are considered an advantage, but are not essential for the role

Education

• Degree in Finance, Mathematics, Economics, Accounting, or a similar discipline with strong interest in financial risk and regulatory environments

Responsibilities

• Develop and maintain in depth knowledge of Moody’s Risk Management and Regulatory Compliance products to provide expert guidance on product features and functionality
• Provide detailed advice and assistance to clients on the use of complex financial software applications
• Accurately troubleshoot and investigate complex client issues, responding in a courteous, professional, accurate, and timely manner
• Maintain ownership of client interactions while managing and escalating requests appropriately to ensure effective resolution
• Identify, capture, and communicate client feedback on product features, functionality, and technical architecture to Product Management teams
• Partner with global Product Managers and subject matter experts to support continuous product improvement
• Participate in internal projects and contribute to team initiatives following completion of the initial training program
• Continuously enhance product and domain expertise through on the job learning and ongoing development

About the team

Our Moody’s is a global integrated risk assessment firm that empowers organizations to make better decisions. The Client Services team supports expert end users of Moody’s Risk Management and Regulatory Compliance solutions by providing high quality guidance, problem resolution, and product expertise. By joining the team, you will work with leading edge technology, collaborate with global product and subject matter experts, and be part of an open, collaborative, and customer focused environment committed to delivering value.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.