At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

Skills and Competencies

• 8+ years of experience in change management, training, communications, or related fields, preferably within corporate or regulated environments.
• Proven ability to lead change initiatives across multiple business units or enterprise functions with measurable impact.
• Strong understanding of document management practices, including version control, compliance requirements, and lifecycle management.
• Experience designing and delivering training programs, both live and hybrid, to improve user understanding of policies, processes, and procedures.
• Exceptional communication, facilitation, and interpersonal skills to engage and influence diverse stakeholders, including senior leaders.
• Analytical skills to assess adoption metrics, training effectiveness, and overall success of change initiatives.
• Proficiency in tools such as SharePoint, Confluence, ServiceNow, PowerPoint, and familiarity with LMS platforms.
• Demonstrated proficiency in artificial intelligence concepts, with hands-on experience using AI tools to streamline workflows and enhance operational efficiency. Proven ability to implement AI-powered solutions to solve business challenges. Demonstrates a growing awareness of AI risk management and a commitment to responsible and ethical AI use. 

Education

• Bachelor’s degree in Business Administration, Organizational Change, Communications, or a related field
• Certifications in change management or training (e.g., Prosci - Certified Change Practitioner, ATD - Association for Talent Development, ACMP - Association of Change Management Professionals) is preferred

Responsibilities

Serve as a strategic change leader supporting the Chief Administrative Office (CAO) and its Operations & Controls verticals. This role is equally divided between driving the adoption and effective use of Moody’s Business Process Management (BPM) Framework (50%) and managing strategic change initiatives within CAO verticals (50%). The Change Lead is responsible for enabling enterprise-wide governance programs, process improvements, and documentation standards, as well as managing communications, training, and stakeholder engagement to ensure consistent application of policies and processes across the organization.

• Drive the adoption of Moody’s BPM Framework, ensuring understanding, user engagement, and compliance with enterprise policy, process, and procedure documents.
• Design and deliver training sessions, guides, and resources to enable employees to effectively apply BPM principles and policy documents in their roles.
• Develop and execute change management strategies for CAO initiatives, including control enhancements, compliance alignment, and operating plan execution.
• Collaborate with senior leaders and stakeholders to assess change readiness, define impacts, and coordinate communications and training plans.
• Monitor adoption metrics and performance data for both BPM and CAO initiatives, using feedback to refine strategies and improve effectiveness.
• Partner with Communications, Risk, Compliance, and Audit teams to ensure consistency and alignment in messaging and rollout strategies.
• Facilitate cross-functional collaboration to support governance programs, policy updates, and enterprise-wide change enablement.

About the Team

The Chief Administrative Office – Operations & Controls (O&C) sets enterprise standards for governance, risk, and operational excellence. We partner across Moody’s to govern policies and the Business Process Management (BPM) Framework, simplifying how work gets done, strengthening our control environment, and enabling efficient, scalable execution. By joining our team, you will contribute to enterprise-wide change initiatives and help drive adoption of governance programs and process improvements across the organization.

For US-based roles only: the anticipated hiring base salary range for this position is $134,400.00 - $194,850.00, depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation. Moody’s also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion or creed, national origin, ancestry, citizenship, marital or familial status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law. Moody’s also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email accommodations@moodys.com. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications

For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.

This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.

Click here to view our full EEO policy statement. Click here for more information on your EEO rights under the law. Click here to view our Pay Transparency Nondiscrimination statement. Click here to view our Notice to New York City Applicants.
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.