We are seeking a highly experienced and proactive Senior Manager to lead our Business Monitoring and Control activities. This critical role sits at the intersection of Risk Management, Process Ownership, and Project Management, focusing on strengthening our control environment, identifying and mitigating operational risks, and driving continuous improvement. The successful candidate will be responsible for defining and implementing robust monitoring frameworks, developing new controls, and expertly leading the resolution of issues and concerns across various business functions. This role requires a strong understanding of operational processes, a keen eye for risk, and the ability to drive complex initiatives to successful completion.

Key Responsibilities

• Business Monitoring & Risk Identification: Design, implement, and oversee comprehensive business monitoring programs to proactively identify control weaknesses, emerging risks, and operational inefficiencies.
• Control Design & Development: Define, develop, and embed new preventative and detective controls into business processes to enhance risk mitigation and compliance with internal policies and external regulations.
• Issue and Concern Management: Lead the end-to-end management of operational issues and concerns, from initial identification and root cause analysis through to the implementation and validation of sustainable corrective actions.
• Project Leadership: Manage and oversee projects related to control enhancements, process re-engineering, and risk reduction initiatives, ensuring timely delivery and effective stakeholder communication.
• Process Ownership: Act as a subject matter expert and process owner for critical control frameworks, ensuring their ongoing effectiveness, relevance, and alignment with business objectives and regulatory requirements.
• Stakeholder Engagement: Collaborate extensively with business unit heads, risk officers, compliance teams, technology partners, and internal audit to foster a strong control culture and achieve shared risk management goals.
• Reporting & Analysis: Develop and present insightful reports on control performance, risk posture, and issue resolution progress to senior management and relevant committees.
• Continuous Improvement: Champion a culture of continuous improvement, regularly reviewing existing controls and processes for efficiency, effectiveness, and scalability.

Applicant Requirements Required Qualifications

• Education: Bachelor's degree in Business Administration, Finance, Risk Management, Economics, or a related field.
• Experience:
  • 7+ years of progressive experience in risk management, operational controls, process improvement, internal audit, or project management within a regulated industry (financial services preferred).
  • Demonstrated experience in designing, implementing, and monitoring internal controls.
  • Proven track record of leading and successfully managing complex projects and initiatives.
  • Experience in identifying, analyzing, and resolving operational issues and control gaps.
• Technical Skills:
  • Strong analytical skills with the ability to interpret complex data and identify trends related to risk and control performance.
  • Proficiency in process mapping and analysis tools (e.g., Visio, Blueworks)
  • Familiarity with project management methodologies and tools (e.g., Jira, MS Project).
  • Advanced proficiency in Microsoft Office Suite, particularly Excel for data analysis and PowerPoint for presentations.
• Soft Skills:
  • Exceptional leadership and influencing skills, with the ability to drive change and build consensus across diverse teams.
  • Outstanding written and verbal communication skills, capable of clearly articulating complex risk and control concepts to various audiences, including senior management.
  • Strong problem-solving abilities and a methodical approach to identifying root causes and developing effective solutions.
  • Proven ability to manage multiple priorities, adapt to changing environments, and work under pressure.
  • High degree of integrity, attention to detail, and a commitment to maintaining a robust control environment.

Preferred Qualifications

• Experience with regulatory interactions and understanding of key industry regulations.
• Familiarity with data analytics tools (e.g., SQL, Tableau, Power BI) for control monitoring and risk reporting.
• Experience in developing and delivering training on risk and control topics.
• Knowledge of agile methodologies in a project management context.

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Job Family Group:

Product Management and Development

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Job Family:

Product Management

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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