About the team

The Post Closing team at Zillow Home Loans is a collaborative, high-performing group dedicated to delivering outstanding service and operational excellence throughout the mortgage lending process. Team members work closely together, sharing knowledge and supporting one another to achieve shared goals. The team cultivates a respectful, inclusive, and solution-focused environment, making the workplace both productive and rewarding. As part of this team, your contributions are recognized and celebrated, and you’ll help uphold Zillow’s reputation as a leader in post-closing operations.

About the role

As a Senior Insuring Specialist at Zillow Home Loans, you will serve as a subject matter expert and key resource within the post-closing team. In this fully remote role, you will oversee complex insuring processes for FHA, VA, USDA, and conventional mortgage loans, ensuring compliance with investor, agency, and regulatory requirements. You will lead process improvement initiatives, provide advanced support and guidance to team members, and act as a primary liaison for escalated issues with internal and external partners. Your expertise will help drive operational excellence, risk mitigation, and continuous improvement across the insuring function.

You Will Get To:

• Oversee and execute the end-to-end insuring process for FHA, VA, USDA, and conventional loans, ensuring all requirements are met for timely and accurate insurance issuance.

• Serve as the primary escalation point for complex insuring scenarios, discrepancies, and exceptions, collaborating with underwriters, closers, post-closing teams, and external partners to resolve issues.

• Lead process improvement projects to enhance efficiency, accuracy, and compliance within the insuring function; develop and implement updated procedures and best practices.

• Provide advanced training, mentorship, and guidance to team members, supporting their development and ensuring consistent application of insuring standards.

• Monitor regulatory and investor guideline changes, assess operational impacts, and update team processes and documentation accordingly.

• Analyze insuring metrics and trends, prepare reports for management, and recommend solutions to mitigate risk and improve performance.

• Represent the insuring function in cross-functional meetings, audits, and quality control reviews; provide subject matter expertise and detailed documentation as needed.

• Maintain strong relationships with MI companies, HUD, VA, and other business partners to facilitate issue resolution and process enhancements.

• Take on additional responsibilities, special projects, or leadership assignments as directed by management.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $26.20 - $39.40 hourly. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $25.00 - $37.40 hourly. The base pay range is specific to these locations and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

Who you are

You are a highly skilled and proactive mortgage professional with deep expertise in insuring processes and compliance. You excel at navigating complex scenarios, resolving escalated issues, and driving process improvements. Your leadership, analytical, and communication skills enable you to mentor others, influence cross-functional teams, and deliver results in a dynamic environment. You are committed to continuous learning, operational excellence, and upholding the highest standards of integrity and quality. You take initiative, embrace challenges, and are eager to make a significant impact on your team and the organization.

• 4+ years of experience in mortgage post-closing, insuring, or a related field, with demonstrated expertise in FHA, VA, USDA, and conventional loan products and insuring requirements.

• Advanced knowledge of loan origination systems (preferably Encompass), document management platforms, and insuring portals (FHA Connection, VA WebLGY, private mortgage insurance).

• Proven ability to interpret and apply complex regulatory, agency, and investor guidelines.

• Experience leading process improvement initiatives and training or mentoring team members.

• Exceptional attention to detail, organizational, and analytical skills, with the ability to manage multiple priorities and deadlines.

• Strong written and verbal communication skills, including the ability to present information to leadership and cross-functional teams.

• Ability to work independently, exercise sound judgment, and drive results in a fast-paced environment.

• Experience producing and analyzing operational reports.

• Effective problem-solving skills and a commitment to delivering high-quality work.

• Proficiency in Microsoft Office suite. 

• Here at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences 

Get to know us

At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.

No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.